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P: Adobe Illustrator 2024 quit unexpectedly

New Here ,
Oct 26, 2023 Oct 26, 2023

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I am using the latest version of Illustrator (28.0).

I am running the app on my iMac with Processor 3 GHz 6-Core Intel Core i5 with 8GB memory.

macOS is Ventura 13.5.

I can open and work in Illustrator just fine. The problem occurs when I open a pdf vector image in Illustrator, copy the vector image, and try to paste it into another .ai file. As soon as I click Edit --> paste, or Cmd+V, Illustrator crashes and I get an “Adobe Illustrator quit unexpectedly" along with a Problem Report.

I’ve uninstalled and re-installed Illustrator through Creative Cloud and I’ve re-set preferences and restarted Illustrator, but the problem remains. Thank you for any help you can provide.

Here is the report content:

 

-------------------------------------

Translated Report (Full Report Below)

-------------------------------------

 

Process:               AdobeAcrobat [36322]

Path:                  /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat

Identifier:            com.adobe.Acrobat.Pro

Version:               20.009.20067 (20.009.20067)

Code Type:             X86-64 (Native)

Parent Process:        launchd [1]

User ID:               282459515

 

Date/Time:             2023-10-26 12:02:27.4113 -0500

OS Version:            macOS 13.5 (22G74)

Report Version:        12

Anonymous UUID:        4DBFFEF2-F7E9-CCE8-A6A9-11083BE53AC2

 

Sleep/Wake UUID:       37A1A9F4-A3AB-4FFF-A980-13A852B9A1FA

 

Time Awake Since Boot: 190000 seconds

Time Since Wake:       13515 seconds

 

System Integrity Protection: disabled

 

Crashed Thread:        13

 

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000111a02582

Exception Codes:       0x0000000000000001, 0x0000000111a02582

 

Termination Reason:    Namespace SIGNAL, Code 11 Segmentation fault: 11

Terminating Process:   exc handler [36322]

 

VM Region Info: 0x111a02582 is not in any region.  Bytes after previous region: 91523  Bytes before following region: 113278

      REGION TYPE                    START - END         [ VSIZE] PRT/MAX SHRMOD  REGION DETAIL

      __LINKEDIT                  1119da000-1119ec000    [   72K] r--/rwx SM=COW  ...me_asym.dylib

--->  GAP OF 0x32000 BYTES

      Memory Tag 241              111a1e000-111a20000    [    8K] rw-/rwx SM=PRV 

 

Thread 0::  Dispatch queue: com.apple.main-thread

0   libsystem_kernel.dylib                        0x7ff8181225c2 mach_msg2_trap + 10

1   libsystem_kernel.dylib                        0x7ff81813073d mach_msg2_internal + 78

2   libsystem_kernel.dylib                        0x7ff8181295f4 mach_msg_overwrite + 692

3   libsystem_kernel.dylib                        0x7ff8181228aa mach_msg + 19

4   libdispatch.dylib                      0x7ff817fd8e6f _dispatch_mach_send_and_wait_for_reply + 518

5   libdispatch.dylib                      0x7ff817fd9273 dispatch_mach_send_with_result_and_wait_for_reply + 50

6   libxpc.dylib                               0x7ff817ea8b97 xpc_connection_send_message_with_reply_sync + 238

7   CoreFoundation                       0x7ff81829defa __99-[CFPrefsPlistSource sendFullyPreparedMessage:toConnection:settingValues:forKeys:count:retryCount:]_block_invoke + 50

8   CoreFoundation                       0x7ff81837e84f -[_CFXPreferences withConnectionForRole:andUserIdentifier:performBlock:] + 33

9   CoreFoundation                       0x7ff81829de98 -[CFPrefsPlistSource sendFullyPreparedMessage:toConnection:settingValues:forKeys:count:retryCount:] + 347

10  CoreFoundation                      0x7ff81829da26 -[CFPrefsPlistSource sendMessageSettingValues:forKeys:count:] + 764

11  CoreFoundation                      0x7ff818243692 -[CFPrefsPlistSource alreadylocked_setPrecopiedValues:forKeys:count:from:] + 1301

12  CoreFoundation                      0x7ff818202756 -[CFPrefsSource setValues:forKeys:count:copyValues:removeValuesForKeys:count:from:] + 414

13  CoreFoundation                      0x7ff818242970 -[CFPrefsSource setValue:forKey:from:] + 78

14  CoreFoundation                      0x7ff8182a52c5 __66-[_CFXPreferences setValue:forKey:identifier:user:host:container:]_block_invoke + 50

15  CoreFoundation                      0x7ff81832bd80 -[_CFXPreferences withSourceForIdentifier:user:byHost:container:cloud:perform:] + 855

16  CoreFoundation                      0x7ff8182a526b -[_CFXPreferences setValue:forKey:identifier:user:host:container:] + 145

17  CoreFoundation                      0x7ff8182a519c _CFPreferencesSetValueWithContainer + 110

18  Acrobat                                       0x10a123648 0x109e0f000 + 3229256

19  Acrobat                                       0x10a8aa447 0x109e0f000 + 11121735

20  Acrobat                                       0x10a853f0e 0x109e0f000 + 10768142

21  Acrobat                                       0x10a854023 0x109e0f000 + 10768419

22  Acrobat                                       0x109e43340 0x109e0f000 + 213824

23  Acrobat                                       0x10a853fe6 0x109e0f000 + 10768358

24  Acrobat                                       0x10a687e08 0x109e0f000 + 8883720

25  Acrobat                                       0x10a10569c 0x109e0f000 + 3106460

26  Acrobat                                       0x109e15c80 RunAcrobat + 690

27  AdobeAcrobat                            0x106f24f3f main + 86

28  dyld                                          0x7ff817e0741f start + 1903

 

Thread 1::  Dispatch queue: com.apple.root.user-initiated-qos

0   libsystem_kernel.dylib                        0x7ff8181271fe kevent + 10

1   AdobeCrashReporter                             0x106fb4fbc AdobeCrashReporterSignalHandler(int, unsigned int) + 396

2   AdobeCrashReporter                             0x106fb6969 __AdobeCrashReporterEnableSignalHandling_block_invoke + 33

3   libdispatch.dylib                      0x7ff817fbed91 _dispatch_call_block_and_release + 12

4   libdispatch.dylib                      0x7ff817fc0033 _dispatch_client_callout + 8

5   libdispatch.dylib                      0x7ff817fd00f6 _dispatch_root_queue_drain + 683

6   libdispatch.dylib                      0x7ff817fd0768 _dispatch_worker_thread2 + 170

7   libsystem_pthread.dylib                     0x7ff81815dc0f _pthread_wqthread + 257

8   libsystem_pthread.dylib                     0x7ff81815cbbf start_wqthread + 15

 

Thread 2:

0   libsystem_pthread.dylib                     0x7ff81815cbb0 start_wqthread + 0

 

Thread 3:

0   libsystem_pthread.dylib                     0x7ff81815cbb0 start_wqthread + 0

 

Thread 4:

0   libsystem_pthread.dylib                     0x7ff81815cbb0 start_wqthread + 0

 

Thread 5::  Dispatch queue: NSOperationQueue 0x7fa33901e790 (QOS: UNSPECIFIED)

0   libsystem_kernel.dylib                        0x7ff818124fce __semwait_signal + 10

1   libsystem_c.dylib                     0x7ff818017585 nanosleep + 196

2   Foundation                               0x7ff8191483ab +[NSThread sleepForTimeInterval:] + 151

3   Acrobat                                        0x10b260e31 0x109e0f000 + 21306929

4   Foundation                               0x7ff8190a98e2 __NSOPERATION_IS_INVOKING_MAIN__ + 17

5   Foundation                               0x7ff8190a8be2 -[NSOperation start] + 782

6   Foundation                               0x7ff8190a88c8 __NSOPERATIONQUEUE_IS_STARTING_AN_OPERATION__ + 17

7   Foundation                               0x7ff8190a8796 __NSOQSchedule_f + 182

8   libdispatch.dylib                      0x7ff817fcd771 _dispatch_block_async_invoke2 + 83

9   libdispatch.dylib                      0x7ff817fc0033 _dispatch_client_callout + 8

10  libdispatch.dylib                     0x7ff817fc2b65 _dispatch_continuation_pop + 463

11  libdispatch.dylib                     0x7ff817fc21e9 _dispatch_async_redirect_invoke + 714

12  libdispatch.dylib                     0x7ff817fcffa2 _dispatch_root_queue_drain + 343

13  libdispatch.dylib                     0x7ff817fd0768 _dispatch_worker_thread2 + 170

14  libsystem_pthread.dylib                    0x7ff81815dc0f _pthread_wqthread + 257

15  libsystem_pthread.dylib                    0x7ff81815cbbf start_wqthread + 15

 

Thread 6:

0   libsystem_kernel.dylib                        0x7ff8181250fe __psynch_cvwait + 10

1   libsystem_pthread.dylib                     0x7ff818161758 _pthread_cond_wait + 1242

2   AdobeAGM                                  0x1077c0dfa 0x1077b4000 + 52730

3   AdobeAGM                                  0x1077c0d33 0x1077b4000 + 52531

4   AdobeAGM                                  0x107b127fd 0x1077b4000 + 3532797

5   libsystem_pthread.dylib                     0x7ff8181611d3 _pthread_start + 125

6   libsystem_pthread.dylib                     0x7ff81815cbd3 thread_start + 15

 

Thread 7:

0   libsystem_kernel.dylib                        0x7ff8181250fe __psynch_cvwait + 10

1   libsystem_pthread.dylib                     0x7ff818161758 _pthread_cond_wait + 1242

2   AdobeAGM                                  0x1077c0dfa 0x1077b4000 + 52730

3   AdobeAGM                                  0x1077c0d33 0x1077b4000 + 52531

4   AdobeAGM                                  0x107b127fd 0x1077b4000 + 3532797

5   libsystem_pthread.dylib                     0x7ff8181611d3 _pthread_start + 125

6   libsystem_pthread.dylib                     0x7ff81815cbd3 thread_start + 15

 

Thread 8:

0   libsystem_kernel.dylib                        0x7ff8181250fe __psynch_cvwait + 10

1   libsystem_pthread.dylib                     0x7ff818161758 _pthread_cond_wait + 1242

2   AdobeAGM                                  0x1077c0dfa 0x1077b4000 + 52730

3   AdobeAGM                                  0x1077c0d33 0x1077b4000 + 52531

4   AdobeAGM                                  0x107b127fd 0x1077b4000 + 3532797

5   libsystem_pthread.dylib                     0x7ff8181611d3 _pthread_start + 125

6   libsystem_pthread.dylib                     0x7ff81815cbd3 thread_start + 15

 

Thread 9:

0   libsystem_pthread.dylib                     0x7ff81815cbb0 start_wqthread + 0

 

Thread 10::  Dispatch queue: com.apple.cfnetwork.altservicesstorage

0   libsystem_kernel.dylib                        0x7ff8181225c2 mach_msg2_trap + 10

1   libsystem_kernel.dylib                        0x7ff81813073d mach_msg2_internal + 78

2   libsystem_kernel.dylib                        0x7ff8181295f4 mach_msg_overwrite + 692

3   libsystem_kernel.dylib                        0x7ff8181228aa mach_msg + 19

4   libdispatch.dylib                      0x7ff817fd8e6f _dispatch_mach_send_and_wait_for_reply + 518

5   libdispatch.dylib                      0x7ff817fd9273 dispatch_mach_send_with_result_and_wait_for_reply + 50

6   libxpc.dylib                               0x7ff817ea8b97 xpc_connection_send_message_with_reply_sync + 238

7   Metadata                                  0x7ff81f3a7e1f sendServerMessageWithTimeout + 67

8   Metadata                                  0x7ff81f3a8b82 _setAttributesBulk + 176

9   Metadata                                  0x7ff81f3a6769 __MDItemSetAttributes + 386

10  Metadata                                 0x7ff81f3a651a MDItemSetAttribute + 352

11  CarbonCore                             0x7ff81ae0c1bc CSBackupSetItemExcluded + 572

12  CoreServicesInternal                          0x7ff81b10be57 pathURLPropertyProviderSetValues(__CFURL const*, __FileCache*, __CFString const* const*, void const**, void const**, long, void const*, __CFError**) + 557

13  CoreServicesInternal                          0x7ff81b1053fc _FSURLSetResourcePropertyForKey + 202

14  CoreFoundation                      0x7ff81823eb62 CFURLSetResourcePropertyForKey + 101

15  CoreFoundation                      0x7ff81823eaa8 -[NSURL setResourceValue:forKey:error:] + 107

16  CFNetwork                              0x7ff81ca9ec33 0x7ff81c987000 + 1145907

17  CFNetwork                              0x7ff81caa0bd8 0x7ff81c987000 + 1154008

18  libdispatch.dylib                     0x7ff817fc0033 _dispatch_client_callout + 8

19  libdispatch.dylib                     0x7ff817fcdba1 _dispatch_lane_barrier_sync_invoke_and_complete + 60

20  CFNetwork                              0x7ff81ca9dcf5 0x7ff81c987000 + 1142005

21  CFNetwork                              0x7ff81c9ab192 0x7ff81c987000 + 147858

22  CFNetwork                              0x7ff81c9aa60b 0x7ff81c987000 + 144907

23  CFNetwork                              0x7ff81ca419f6 0x7ff81c987000 + 764406

24  CFNetwork                              0x7ff81c9a987c 0x7ff81c987000 + 141436

25  CFNetwork                              0x7ff81c9a6a9a 0x7ff81c987000 + 129690

26  CFNetwork                              0x7ff81c9a1eb0 0x7ff81c987000 + 110256

27  CFNetwork                              0x7ff81cb1c52b 0x7ff81c987000 + 1660203

28  CFNetwork                              0x7ff81ca19a29 0x7ff81c987000 + 600617

29  libdispatch.dylib                     0x7ff817fbed91 _dispatch_call_block_and_release + 12

30  libdispatch.dylib                     0x7ff817fc0033 _dispatch_client_callout + 8

31  libdispatch.dylib                     0x7ff817fc6200 _dispatch_lane_serial_drain + 769

32  libdispatch.dylib                     0x7ff817fc6d6c _dispatch_lane_invoke + 417

33  libdispatch.dylib                     0x7ff817fc8052 _dispatch_workloop_invoke + 1943

34  libdispatch.dylib                     0x7ff817fd13fc _dispatch_workloop_worker_thread + 765

35  libsystem_pthread.dylib                    0x7ff81815dc55 _pthread_wqthread + 327

36  libsystem_pthread.dylib                    0x7ff81815cbbf start_wqthread + 15

 

Thread 11:: com.apple.NSEventThread

0   libsystem_kernel.dylib                        0x7ff8181225c2 mach_msg2_trap + 10

1   libsystem_kernel.dylib                        0x7ff81813073d mach_msg2_internal + 78

2   libsystem_kernel.dylib                        0x7ff8181295f4 mach_msg_overwrite + 692

3   libsystem_kernel.dylib                        0x7ff8181228aa mach_msg + 19

4   CoreFoundation                       0x7ff81823d06f __CFRunLoopServiceMachPort + 145

5   CoreFoundation                       0x7ff81823baf0 __CFRunLoopRun + 1365

6   CoreFoundation                       0x7ff81823af31 CFRunLoopRunSpecific + 560

7   AppKit                                       0x7ff81b4373f5 _NSEventThread + 132

8   libsystem_pthread.dylib                     0x7ff8181611d3 _pthread_start + 125

9   libsystem_pthread.dylib                     0x7ff81815cbd3 thread_start + 15

 

Thread 12:

0   libsystem_pthread.dylib                     0x7ff81815cbb0 start_wqthread + 0

 

Thread 13 Crashed:

0   ???                                  0x111a02582 ???

1   Foundation                               0x7ff8190c0603 __NSThread__start__ + 1009

2   libsystem_pthread.dylib                     0x7ff8181611d3 _pthread_start + 125

3   libsystem_pthread.dylib                     0x7ff81815cbd3 thread_start + 15

 

Thread 14:: com.apple.NSURLConnectionLoader

0   libsystem_kernel.dylib                        0x7ff8181225c2 mach_msg2_trap + 10

1   libsystem_kernel.dylib                        0x7ff81813073d mach_msg2_internal + 78

2   libsystem_kernel.dylib                        0x7ff8181295f4 mach_msg_overwrite + 692

3   libsystem_kernel.dylib                        0x7ff8181228aa mach_msg + 19

4   CoreFoundation                       0x7ff81823d06f __CFRunLoopServiceMachPort + 145

5   CoreFoundation                       0x7ff81823baf0 __CFRunLoopRun + 1365

6   CoreFoundation                       0x7ff81823af31 CFRunLoopRunSpecific + 560

7   CFNetwork                               0x7ff81cbc4bba 0x7ff81c987000 + 2350010

8   Foundation                               0x7ff8190c0603 __NSThread__start__ + 1009

9   libsystem_pthread.dylib                     0x7ff8181611d3 _pthread_start + 125

10  libsystem_pthread.dylib                    0x7ff81815cbd3 thread_start + 15

 

Thread 15:: com.adobe.ngl-RecurringLogPosting-0x700003745000

0   libsystem_kernel.dylib                        0x7ff8181250fe __psynch_cvwait + 10

1   libsystem_pthread.dylib                     0x7ff818161758 _pthread_cond_wait + 1242

2   libc++.1.dylib                           0x7ff81809e26b std::__1::condition_variable::__do_timed_wait(std::__1::unique_lock<std::__1::mutex>&, std::__1::chrono::time_point<std::__1::chrono::system_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l>>>) + 93

3   Acrobat                                        0x10a0c2138 0x109e0f000 + 2830648

4   Acrobat                                        0x10b1e3f86 0x109e0f000 + 20795270

5   Acrobat                                        0x10b1f1c86 0x109e0f000 + 20851846

6   Acrobat                                        0x10b089c14 0x109e0f000 + 19377172

7   Acrobat                                        0x10b089ce0 0x109e0f000 + 19377376

8   libsystem_pthread.dylib                     0x7ff8181611d3 _pthread_start + 125

9   libsystem_pthread.dylib                     0x7ff81815cbd3 thread_start + 15

 

Thread 16:: com.adobe.ngl-0x7000036c2000

0   libsystem_kernel.dylib                        0x7ff8181250fe __psynch_cvwait + 10

1   libsystem_pthread.dylib                     0x7ff818161758 _pthread_cond_wait + 1242

2   libc++.1.dylib                           0x7ff81809e26b std::__1::condition_variable::__do_timed_wait(std::__1::unique_lock<std::__1::mutex>&, std::__1::chrono::time_point<std::__1::chrono::system_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l>>>) + 93

3   Acrobat                                        0x10a0c2138 0x109e0f000 + 2830648

4   Acrobat                                        0x10b1f4c93 0x109e0f000 + 20864147

5   Acrobat                                        0x10b1e34ff 0x109e0f000 + 20792575

6   Acrobat                                        0x10b1f1c86 0x109e0f000 + 20851846

7   Acrobat                                        0x10b089c14 0x109e0f000 + 19377172

8   Acrobat                                        0x10b089ce0 0x109e0f000 + 19377376

9   libsystem_pthread.dylib                     0x7ff8181611d3 _pthread_start + 125

10  libsystem_pthread.dylib                    0x7ff81815cbd3 thread_start + 15

 

Thread 17:: com.adobe.ngl-0x7000037c8000

0   libsystem_kernel.dylib                        0x7ff818122556 semaphore_timedwait_trap + 10

1   libdispatch.dylib                      0x7ff817fc0582 _dispatch_sema4_timedwait + 72

2   libdispatch.dylib                      0x7ff817fc09cd _dispatch_semaphore_wait_slow + 58

3   Acrobat                                        0x10afd97e7 0x109e0f000 + 18655207

4   Acrobat                                        0x10a590de3 0x109e0f000 + 7871971

5   Acrobat                                        0x10a483bf8 0x109e0f000 + 6769656

6   Acrobat                                        0x10a480769 0x109e0f000 + 6756201

7   Acrobat                                        0x10a4819c6 0x109e0f000 + 6760902

8   Acrobat                                        0x10b5a2c65 0x109e0f000 + 24722533

9   Acrobat                                        0x10b5acb94 0x109e0f000 + 24763284

10  Acrobat                                       0x10b582609 0x109e0f000 + 24589833

11  Acrobat                                       0x10b1a2098 0x109e0f000 + 20525208

12  Acrobat                                       0x10af8efcb 0x109e0f000 + 18350027

13  Acrobat                                       0x10a9a0b72 0x109e0f000 + 12131186

14  Acrobat                                       0x10b1f57c5 0x109e0f000 + 20867013

15  Acrobat                                       0x10b1e34ff 0x109e0f000 + 20792575

16  Acrobat                                       0x10b1f1c86 0x109e0f000 + 20851846

17  Acrobat                                       0x10b089c14 0x109e0f000 + 19377172

18  Acrobat                                       0x10b089ce0 0x109e0f000 + 19377376

19  libsystem_pthread.dylib                    0x7ff8181611d3 _pthread_start + 125

20  libsystem_pthread.dylib                    0x7ff81815cbd3 thread_start + 15

 

Thread 18:

0   libsystem_kernel.dylib                        0x7ff818122fee read + 10

1   Acrobat                                        0x10a294be1 0x109e0f000 + 4742113

2   Acrobat                                        0x10a29298d 0x109e0f000 + 4733325

3   Acrobat                                        0x10a29c082 0x109e0f000 + 4771970

4   Acrobat                                        0x10a2919ba 0x109e0f000 + 4729274

5   Acrobat                                        0x10a29f524 0x109e0f000 + 4785444

6   libsystem_pthread.dylib                     0x7ff8181611d3 _pthread_start + 125

7   libsystem_pthread.dylib                     0x7ff81815cbd3 thread_start + 15

 

Thread 19:

0   libsystem_pthread.dylib                     0x7ff81815cbb0 start_wqthread + 0

 

Thread 20:

0   libsystem_pthread.dylib                     0x7ff81815cbb0 start_wqthread + 0

 

 

Thread 13 crashed with X86 Thread State (64-bit):

  rax: 0x0000000000000001  rbx: 0x00007ff817dcc480  rcx: 0x4d228c280ded2f2a  rdx: 0x0000000000000000

  rdi: 0x2d5756991a83ba3d  rsi: 0x0000000050863837  rbp: 0x00007000035bbd50  rsp: 0x00007000035bbd00

   r8: 0x0000ad1ced17ac82   r9: 0x0000000000ca03c0  r10: 0x00007ff85b84e148  r11: 0x00007ff81820f051

  r12: 0x00007ff83710669e  r13: 0x2d5756991a83ba3d  r14: 0x00007ff83716e9ea  r15: 0x00007ff83710c284

  rip: 0x0000000111a02582  rfl: 0x0000000000010202  cr2: 0x0000000111a02582

 

Logical CPU:     4

Error Code:      0x00000014 (no mapping for user instruction read)

Trap Number:     14

 

 

Binary Images:

       0x106f24000 -        0x106f24fff com.adobe.Acrobat.Pro (20.009.20067) <b0e5a575-1f00-3838-8534-139840444702> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat

       0x109e0f000 -        0x10c836fff com.adobe.Acrobat.framework (20.009.20067) <05b3fea2-f9c3-3372-a891-9469191b7435> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/Acrobat.framework/Versions/A/Acrobat

       0x1070de000 -        0x107238fff com.adobe.ACE (AdobeACE 2.20.02.45964) <fef968b1-525a-3730-acdc-08fa158f049f> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE

       0x1077b4000 -        0x107c9cfff com.adobe.AGM (AdobeAGM 4.30.101.1) <7503d189-49c9-373c-a130-465d8cb9820d> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM

       0x106f8d000 -        0x106fa6fff com.adobe.BIB (AdobeBIB 1.2.03.45964) <3acd0027-205b-3e21-b7da-35fdfd5aa62f> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB

       0x107d58000 -        0x108033fff com.adobe.CoolType (AdobeCoolType 5.14.05.45964) <7419bde1-8b09-3f1c-bdb7-ad2a17b8df92> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType

       0x1074cf000 -        0x107728fff com.adobe.AIDE (1.5.0) <4137b17b-5eea-3dc5-a4f0-cbec118de2fc> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AIDE.framework/Versions/A/AIDE

       0x106faf000 -        0x106fbbfff com.adobe.AdobeCrashReporter (8.0) <14fb03c2-64b8-34d3-8e76-151fc02f8f55> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter

       0x107387000 -        0x10739efff com.apple.security.csparser (3.0) <0e1b6c05-c1cd-3eaf-9857-4787d790f22a> /System/Library/Frameworks/Security.framework/Versions/A/PlugIns/csparser.bundle/Contents/MacOS/csparser

       0x107400000 -        0x10740ffff libobjc-trampolines.dylib (*) <2dd94238-d463-3bba-bb4e-e65afabe8a76> /usr/lib/libobjc-trampolines.dylib

       0x109deb000 -        0x109df2fff com.apple.CloudDocsFileProvider (1.0) <ff555cb2-b4f8-36d7-a136-7079179a10ef> /System/Library/Frameworks/FileProvider.framework/OverrideBundles/CloudDocsFileProvider.bundle/Contents/MacOS/CloudDocsFileProvider

       0x10f494000 -        0x10f4b4fff com.adobe.AXE8SharedExpat (AdobeAXE8SharedExpat 3.9.0.45767) <084551ec-fcea-3790-8596-1a0da0febe87> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8SharedExpat

       0x10f4d9000 -        0x10f4e0fff com.apple.FileProviderOverride (855.140.6) <dfea2018-d344-371c-979c-bceb40d6fa63> /System/Library/Frameworks/FileProvider.framework/OverrideBundles/FileProviderOverride.bundle/Contents/MacOS/FileProviderOverride

       0x10f44f000 -        0x10f46afff com.apple.findersync.fileprovideroverride.FinderSyncCollaborationFileProviderOverride (13.5) <107aab23-364b-394c-898f-6dfaf73eeb08> /System/Library/Frameworks/FileProvider.framework/OverrideBundles/FinderSyncCollaborationFileProviderOverride.bundle/Contents/MacOS/FinderSyncCollaborationFileProviderOverride

       0x116e4f000 -        0x11874ffff com.adobe.ICUData (58.2) <ea74f255-a2c8-3749-9da5-071e6aed9fc2> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/ICUData.framework/Versions/58.2/ICUData

       0x115699000 -        0x1157cafff com.adobe.ICUUnicode (58.2) <550ab59f-78ef-35f4-8f94-ad3ee47b603e> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/ICUUnicode.framework/Versions/58.2/ICUUnicode

       0x115584000 -        0x1155f0fff com.adobe.linguistic.LinguisticManager (13.0.0) <237cb084-92cb-384c-8783-5b1aea98816f> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeLinguistic.framework/Versions/3/AdobeLinguistic

       0x115b46000 -        0x115bd2fff com.adobe.AdobeXMPCore (Adobe XMP Core 5.6 -c 17) <138f9b70-5413-39d1-aea4-572d18c3c69b> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP

       0x112667000 -        0x112686fff com.adobe.BIBUtils (AdobeBIBUtils 1.1.01) <90eea635-dc1a-3b42-bb0a-6f5c0e532c01> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils

       0x111821000 -        0x1118acfff com.adobe.AcroSQLite (AcroSQLite) <71cc53cb-2483-3bec-a044-04ef257425db> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AcroSQLite.framework/Versions/A/AcroSQLite

       0x1118b9000 -        0x1118f7fff libcryptocme.dylib (*) <fbb5731b-265b-32eb-a2a2-78fd28833e45> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Support/CryptoRSALibs/libcryptocme.dylib

       0x111910000 -        0x11196efff libccme_base.dylib (*) <59589393-1392-3daa-8f3f-8840826c9420> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Support/CryptoRSALibs/libccme_base.dylib

       0x11199a000 -        0x1119d0fff libccme_asym.dylib (*) <f7c87f5d-dcb5-3c46-bdb6-5cd936125f18> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Support/CryptoRSALibs/libccme_asym.dylib

       0x111ab8000 -        0x111b7bfff libccme_ecc_accel_fips.dylib (*) <eca407e7-bd54-34a6-b85b-e99eee6a9f45> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Support/CryptoRSALibs/libccme_ecc_accel_fips.dylib

       0x111b84000 -        0x111bedfff libccme_ecc.dylib (*) <da65c6fe-d7f5-305e-bf42-ca3ad7b6c554> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Support/CryptoRSALibs/libccme_ecc.dylib

       0x111c25000 -        0x111c7efff libccme_base_non_fips.dylib (*) <ff0f0c06-3f5d-3ba4-9cfb-e90702e171f1> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Support/CryptoRSALibs/libccme_base_non_fips.dylib

    0x7ff818121000 -     0x7ff81815afff libsystem_kernel.dylib (*) <642737ce-21cf-3d87-a7b6-7eea2c080a7e> /usr/lib/system/libsystem_kernel.dylib

    0x7ff817fbd000 -     0x7ff818004ff3 libdispatch.dylib (*) <677ae7f7-158f-328b-85e2-8a960327856d> /usr/lib/system/libdispatch.dylib

    0x7ff817e9e000 -     0x7ff817edeff8 libxpc.dylib (*) <9bbb622b-62d4-3ee7-933c-69544f222dbb> /usr/lib/system/libxpc.dylib

    0x7ff8181c0000 -     0x7ff81865cfef com.apple.CoreFoundation (6.9) <46f56317-e54f-30ca-83e3-516c8156327d> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

    0x7ff817e01000 -     0x7ff817e995ef dyld (*) <31e1c182-e611-3883-97a3-4334a21c90bd> /usr/lib/dyld

    0x7ff81815b000 -     0x7ff818166fff libsystem_pthread.dylib (*) <3a3fa85c-f1fe-336c-bf68-924fc947ade3> /usr/lib/system/libsystem_pthread.dylib

    0x7ff818008000 -     0x7ff81808fff7 libsystem_c.dylib (*) <d5b303ad-54f4-323b-bbe2-2d0f34c45649> /usr/lib/system/libsystem_c.dylib

    0x7ff819068000 -     0x7ff8199f0ff8 com.apple.Foundation (6.9) <0cd9336a-bc14-3bc9-9fb9-58e87ca621ba> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation

    0x7ff81f3a4000 -     0x7ff81f439ffb com.apple.Metadata (10.7.0) <dfacf593-6cfd-3104-81b6-d2b6e03fe8e1> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata

    0x7ff81ae00000 -     0x7ff81b0fbff1 com.apple.CoreServices.CarbonCore (1333) <efd177a5-785c-3045-b502-c0692bb23ac9> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore

    0x7ff81b0fc000 -     0x7ff81b13bfff com.apple.CoreServicesInternal (484) <c7f70854-a514-3d73-9395-6a5c9a3e2656> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/CoreServicesInternal

    0x7ff81c987000 -     0x7ff81cd26ff4 com.apple.CFNetwork (1410.0.3) <5af88c82-7d7c-3f1d-934a-60c0554babe3> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork

    0x7ff81b299000 -     0x7ff81c2a0fff com.apple.AppKit (6.9) <c5499c27-03c5-3194-815e-94cf6e6b68db> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

               0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???

    0x7ff818090000 -     0x7ff81810bff7 libc++.1.dylib (*) <8b258faf-4392-3385-a019-d80f49c5af31> /usr/lib/libc++.1.dylib

 

External Modification Summary:

  Calls made by other processes targeting this process:

    task_for_pid: 0

    thread_create: 0

    thread_set_state: 0

  Calls made by this process:

    task_for_pid: 0

    thread_create: 0

    thread_set_state: 0

  Calls made by all processes on this machine:

    task_for_pid: 0

    thread_create: 0

    thread_set_state: 0

 

VM Region Summary:

ReadOnly portion of Libraries: Total=853.5M resident=0K(0%) swapped_out_or_unallocated=853.5M(100%)

Writable regions: Total=691.2M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=691.2M(100%)

 

                                VIRTUAL   REGION

REGION TYPE                        SIZE    COUNT (non-coalesced)

===========                     =======  =======

ATS (font support)                31.9M       70

ATS (font support) (reserved)        8K        2         reserved VM address space (unallocated)

Accelerate framework               256K        2

Activity Tracing                   256K        1

CG backing stores                 3072K        4

CG image                           300K        4

ColorSync                          264K       30

CoreAnimation                     42.3M       19

CoreGraphics                        52K        4

CoreGraphics (reserved)             24K        3         reserved VM address space (unallocated)

CoreUI image data                 1548K       11

Foundation                          16K        1

Kernel Alloc Once                    8K        1

MALLOC                           209.5M      150

MALLOC guard page                   32K        7

MALLOC_NANO (reserved)           384.0M        1         reserved VM address space (unallocated)

Memory Tag 240                       4K        1

Memory Tag 241                       8K        1

SQLite page cache                  128K        1

STACK GUARD                       56.1M       21

Stack                             18.2M       24

VM_ALLOCATE                        500K       32

__CTF                               824        1

__DATA                            35.7M      582

__DATA_CONST                      36.5M      354

__DATA_DIRTY                      1709K      207

__FONT_DATA                        2352        1

__INFO_FILTER                         8        1

__LINKEDIT                       174.8M       27

__OBJC_RO                         66.3M        1

__OBJC_RW                         2013K        2

__TEXT                           678.7M      600

dyld private memory                260K        2

mapped file                       88.5M       35

shared memory                      784K       19

===========                     =======  =======

TOTAL                              1.8G     2222

TOTAL, minus reserved VM space     1.4G     2222

 

 

 

-----------

Full Report

-----------

 

{"app_name":"AdobeAcrobat","timestamp":"2023-10-26 12:02:59.00 -0500","app_version":"20.009.20067","slice_uuid":"b0e5a575-1f00-3838-8534-139840444702","build_version":"20.009.20067","platform":1,"bundleID":"com.adobe.Acrobat.Pro","share_with_app_devs":1,"is_first_party":0,"bug_type":"309","os_version":"macOS 13.5 (22G74)","roots_installed":0,"name":"AdobeAcrobat","incident_id":"F5C7EA17-B076-456B-B9D1-7FA7F57C0347"}

{

  "uptime" : 190000,

  "procRole" : "Foreground",

  "version" : 2,

  "userID" : 282459515,

  "deployVersion" : 210,

  "modelCode" : "iMac19,2",

  "coalitionID" : 22008,

  "osVersion" : {

    "train" : "macOS 13.5",

    "build" : "22G74",

    "releaseType" : "User"

  },

  "captureTime" : "2023-10-26 12:02:27.4113 -0500",

  "incident" : "F5C7EA17-B076-456B-B9D1-7FA7F57C0347",

  "pid" : 36322,

  "cpuType" : "X86-64",

  "roots_installed" : 0,

  "bug_type" : "309",

  "procLaunch" : "2023-10-26 12:02:17.1853 -0500",

  "procStartAbsTime" : 190329619551220,

  "procExitAbsTime" : 190339749359744,

  "procName" : "AdobeAcrobat",

  "procPath" : "\/Applications\/Adobe Acrobat DC\/Adobe Acrobat.app\/Contents\/MacOS\/AdobeAcrobat",

  "bundleInfo" : {"CFBundleShortVersionString":"20.009.20067","CFBundleVersion":"20.009.20067","CFBundleIdentifier":"com.adobe.Acrobat.Pro"},

  "storeInfo" : {"deviceIdentifierForVendor":"E4892451-D50D-55CC-A062-16B25658F447","thirdParty":true},

  "parentProc" : "launchd",

  "parentPid" : 1,

  "coalitionName" : "com.adobe.Acrobat.Pro",

  "crashReporterKey" : "4DBFFEF2-F7E9-CCE8-A6A9-11083BE53AC2",

  "codeSigningID" : "com.adobe.Acrobat.Pro",

  "codeSigningTeamID" : "JQ525L2MZD",

  "codeSigningFlags" : 570490881,

  "codeSigningValidationCategory" : 6,

  "codeSigningTrustLevel" : 0,

  "wakeTime" : 13515,

  "sleepWakeUUID" : "37A1A9F4-A3AB-4FFF-A980-13A852B9A1FA",

  "sip" : "disabled",

  "vmRegionInfo" : "0x111a02582 is not in any region.  Bytes after previous region: 91523  Bytes before following region: 113278\n      REGION TYPE                    START - END         [ VSIZE] PRT\/MAX SHRMOD  REGION DETAIL\n      __LINKEDIT                  1119da000-1119ec000    [   72K] r--\/rwx SM=COW  ...me_asym.dylib\n--->  GAP OF 0x32000 BYTES\n      Memory Tag 241              111a1e000-111a20000    [    8K] rw-\/rwx SM=PRV  ",

  "exception" : {"codes":"0x0000000000000001, 0x0000000111a02582","rawCodes":[1,4590675330],"type":"EXC_BAD_ACCESS","signal":"SIGSEGV","subtype":"KERN_INVALID_ADDRESS at 0x0000000111a02582"},

  "termination" : {"flags":0,"code":11,"namespace":"SIGNAL","indicator":"Segmentation fault: 11","byProc":"exc handler","byPid":36322},

  "vmregioninfo" : "0x111a02582 is not in any region.  Bytes after previous region: 91523  Bytes before following region: 113278\n      REGION TYPE                    START - END         [ VSIZE] PRT\/MAX SHRMOD  REGION DETAIL\n      __LINKEDIT                  1119da000-1119ec000    [   72K] r--\/rwx SM=COW  ...me_asym.dylib\n--->  GAP OF 0x32000 BYTES\n      Memory Tag 241              111a1e000-111a20000    [    8K] rw-\/rwx SM=PRV  ",

  "extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},

  "faultingThread" : 13,

  "threads" : [{"id":1925531,"queue":"com.apple.main-thread","frames":[{"imageOffset":5570,"symbol":"mach_msg2_trap","symbolLocation":10,"imageIndex":26},{"imageOffset":63293,"symbol":"mach_msg2_internal","symbolLocation":78,"imageIndex":26},{"imageOffset":34292,"symbol":"mach_msg_overwrite","symbolLocation":692,"imageIndex":26},{"imageOffset":6314,"symbol":"mach_msg","symbolLocation":19,"imageIndex":26},{"imageOffset":114287,"symbol":"_dispatch_mach_send_and_wait_for_reply","symbolLocation":518,"imageIndex":27},{"imageOffset":115315,"symbol":"dispatch_mach_send_with_result_and_wait_for_reply","symbolLocation":50,"imageIndex":27},{"imageOffset":43927,"symbol":"xpc_connection_send_message_with_reply_sync","symbolLocation":238,"imageIndex":28},{"imageOffset":909050,"symbol":"__99-[CFPrefsPlistSource sendFullyPreparedMessage:toConnection:settingValues:forKeys:count:retryCount:]_block_invoke","symbolLocation":50,"imageIndex":29},{"imageOffset":1828943,"symbol":"-[_CFXPreferences withConnectionForRole:andUserIdentifier:performBlock:]","symbolLocation":33,"imageIndex":29},{"imageOffset":908952,"symbol":"-[CFPrefsPlistSource sendFullyPreparedMessage:toConnection:settingValues:forKeys:count:retryCount:]","symbolLocation":347,"imageIndex":29},{"imageOffset":907814,"symbol":"-[CFPrefsPlistSource sendMessageSettingValues:forKeys:count:]","symbolLocation":764,"imageIndex":29},{"imageOffset":538258,"symbol":"-[CFPrefsPlistSource alreadylocked_setPrecopiedValues:forKeys:count:from:]","symbolLocation":1301,"imageIndex":29},{"imageOffset":272214,"symbol":"-[CFPrefsSource setValues:forKeys:count:copyValues:removeValuesForKeys:count:from:]","symbolLocation":414,"imageIndex":29},{"imageOffset":534896,"symbol":"-[CFPrefsSource setValue:forKey:from:]","symbolLocation":78,"imageIndex":29},{"imageOffset":938693,"symbol":"__66-[_CFXPreferences setValue:forKey:identifier:user:host:container:]_block_invoke","symbolLocation":50,"imageIndex":29},{"imageOffset":1490304,"symbol":"-[_CFXPreferences withSourceForIdentifier:user:byHost:container:cloud:perform:]","symbolLocation":855,"imageIndex":29},{"imageOffset":938603,"symbol":"-[_CFXPreferences setValue:forKey:identifier:user:host:container:]","symbolLocation":145,"imageIndex":29},{"imageOffset":938396,"symbol":"_CFPreferencesSetValueWithContainer","symbolLocation":110,"imageIndex":29},{"imageOffset":3229256,"imageIndex":1},{"imageOffset":11121735,"imageIndex":1},{"imageOffset":10768142,"imageIndex":1},{"imageOffset":10768419,"imageIndex":1},{"imageOffset":213824,"imageIndex":1},{"imageOffset":10768358,"imageIndex":1},{"imageOffset":8883720,"imageIndex":1},{"imageOffset":3106460,"imageIndex":1},{"imageOffset":27776,"symbol":"RunAcrobat","symbolLocation":690,"imageIndex":1},{"imageOffset":3903,"symbol":"main","symbolLocation":86,"imageIndex":0},{"imageOffset":25631,"symbol":"start","symbolLocation":1903,"imageIndex":30}]},{"id":1925541,"queue":"com.apple.root.user-initiated-qos","frames":[{"imageOffset":25086,"symbol":"kevent","symbolLocation":10,"imageIndex":26},{"imageOffset":24508,"symbol":"AdobeCrashReporterSignalHandler(int, unsigned 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Model: iMac19,2, BootROM 1968.140.7.0.0, 6 processors, 6-Core Intel Core i5, 3 GHz, 8 GB, SMC 2.47f3

Graphics: Radeon Pro 560X, Radeon Pro 560X, PCIe, 4 GB

Display: iMac, 4096 x 2304 Retina, Main, MirrorOff, Online

Memory Module: BANK 0/ChannelA-DIMM0, 4 GB, DDR4, 2667 MHz, Micron, 4ATF51264HZ-2G6E3

Memory Module: BANK 2/ChannelB-DIMM0, 4 GB, DDR4, 2667 MHz, Micron, 4ATF51264HZ-2G6E3

AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x7BF), wl0: Dec  9 2022 16:56:24 version 9.30.492.0.32.5.87 FWID 01-3a11ec19

Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports

Network Service: Ethernet, Ethernet, en0

USB Device: USB31Bus

USB Device: FaceTime HD Camera (Built-in)

Thunderbolt Bus: iMac, Apple Inc., 47.5

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Adobe
Adobe Employee ,
Nov 07, 2023 Nov 07, 2023

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Hi @JOSEF33192442kcpv,

 

I noticed that you've encountered a crash issue in Adobe Illustrator 2024. However, it seems that the crash report you shared is related to Adobe Acrobat, not Illustrator. To address this issue, I recommend following these steps:

  • Confirm Crash Source: It's important to identify whether the issue is with Adobe Acrobat or Illustrator. In your provided crash report, it appears to be related to Acrobat. Could you please clarify if the crash is happening in Illustrator or Acrobat? If it's Illustrator, we can proceed with troubleshooting for that application.
  • Share Crash Logs for Illustrator: If you're experiencing a crash in Adobe Illustrator, please share the crash logs specific to Illustrator. You can do this by following the steps outlined in this help article: https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html
    Make sure to use the same email address you're signed in with on this community, as it will help us locate your crash report.
  • Basic Crash Troubleshooting: In the meantime, you can also try some basic crash troubleshooting steps provided in this help article: https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html
    These steps may help in resolving the issue or identifying potential causes.

 

Please let us know if the crash is specific to Adobe Illustrator, and if so, provide the Illustrator crash logs as mentioned above. This will enable us to assist you more effectively in resolving the issue.

 

Thank you for your cooperation, and we'll do our best to help you with this matter.

 

Best regards,

Anshul Saini

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