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paulf40782745
paulf40782745
Inspiring
October 26, 2022
Answered

Package file creating double filename extension, like filename.psd.psd

  • October 26, 2022
  • 4 replies
  • 2296 views

Just packaged a simple illustrator file with multiple psd links.

 

Creates all the correct folders that you'd expect,

but it's added an extra .psd to the end of my file name,

so it reads whatevermyfilenameis.psd.psd

 

Is anyone else getting this?

 

I'm running MacOs Monterey v12.6.1 on a Mac Studio

Illustrator 2020 v27

 

Thanks for your help.

 

    This topic has been closed for replies.
    Correct answer paulf40782745

    Version 27.1.1 has resolved this issue. You couyld try the latest release and see if that helps. It worked for me.

    4 replies

    Y
    Yolanda31441960zccc
    Participant
    January 12, 2024

    Having exact same issue, driving me crazy having to correct all the file names! 

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    January 12, 2024

    Hello @Yolanda31441960zccc,

    Sorry to hear about your experience. Would you mind sharing some more details, like the exact version of the OS/Illustrator, details about your workflow and the folder location where you're trying to save, and a screen recording of the entire workflow including the problem (https://adobe.ly/3RZ3bYZ), so we can investigate this further?


    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

    C
    claire15B9
    Inspiring
    December 22, 2022

    Hi,

     

    Any update on this?  It is VERY annoying when you've files with many placed images.

    Has anyone that has posted got a resolution?

    Thanks.

    paulf40782745
    paulf40782745AuthorCorrect answer
    Inspiring
    December 22, 2022

    Version 27.1.1 has resolved this issue. You couyld try the latest release and see if that helps. It worked for me.

      C
      claire15B9
      Inspiring
      January 3, 2023

      annoyingly, it hasn't. 😞

      A
      ALLISON23633657vdno
      Participant
      November 10, 2022

      I am having the same problem. Do we know if there is a fix yet?

       

        Anshul_Saini
        Community Manager
        Anshul_SainiCommunity Manager
        Community Manager
        November 10, 2022

        Hi @ALLISON23633657vdno,

         

        Thanks for reaching out. We have tried to address the issue in prerelease v27.0.1. You may enroll in the prerelease program to see if the fix works.

         

        Please click this link (www.adobeprerelease.com/) and go to the “Available Program” section to join the Illustrator prerelease.
        Then accept the Prerelease agreement and do the following steps to install the Prerelease v27.0.1:
        - Close Illustrator
        - Go to the Creative Cloud Desktop app > Prerelease section under apps.
        - Click on install. (This will not replace the existing installation of the Release build of Illustrator).


        Let us know how it goes after installing it.

         

        Thanks,

        Anshul Saini

        Anubhav M
        Community Manager
        Anubhav MCommunity Manager
        Community Manager
        October 26, 2022

        Hello @paulf40782745,

         

        We are sorry for the trouble. We are able to replicate the behaviour on our end. The links have double extensions when packaged. We have logged a bug with the product team for this behaviour.

         

        In the meantime, I would request you to upvote this UserVoice and stay tuned for updates.

         

        Thanks,

        Anubhav

          paulf40782745
          paulf40782745Author
          Inspiring
          October 26, 2022

          Thanks for replicating the behavior. Meanwhile, what does "upvote this uservoice" actually mean? Sorry for not understanding... must be getting old 😉

          Anubhav M
          Community Manager
          Anubhav MCommunity Manager
          Community Manager
          October 27, 2022

          Hello @paulf40782745,

           

          Upvoting the UserVoice will help us prioritize this issue, and you will keep getting all the related updates.

           

          Regards

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