Package file creating double filename extension, like filename.psd.psd

[paulf40782745]

Just packaged a simple illustrator file with multiple psd links.

Creates all the correct folders that you'd expect,

but it's added an extra .psd to the end of my file name,

so it reads whatevermyfilenameis.psd.psd

Is anyone else getting this?

I'm running MacOs Monterey v12.6.1 on a Mac Studio

Illustrator 2020 v27

Thanks for your help.

[Anubhav M · Accepted solution]

Hello @paulf40782745,

We are sorry for the trouble. We are able to replicate the behaviour on our end. The links have double extensions when packaged. We have logged a bug with the product team for this behaviour.

In the meantime, I would request you to upvote this UserVoice and stay tuned for updates.

Thanks,

Anubhav

[paulf40782745]

Thanks for replicating the behavior. Meanwhile, what does "upvote this uservoice" actually mean? Sorry for not understanding... must be getting old 😉

[Anubhav M]

Hello @paulf40782745,

Upvoting the UserVoice will help us prioritize this issue, and you will keep getting all the related updates.

Regards

[ALLISON23633657vdno]

I am having the same problem. Do we know if there is a fix yet?

[Anshul_Saini]

Hi @ALLISON23633657vdno,

Thanks for reaching out. We have tried to address the issue in prerelease v27.0.1. You may enroll in the prerelease program to see if the fix works.

Please click this link (www.adobeprerelease.com/) and go to the “Available Program” section to join the Illustrator prerelease.
Then accept the Prerelease agreement and do the following steps to install the Prerelease v27.0.1:
- Close Illustrator
- Go to the Creative Cloud Desktop app > Prerelease section under apps.
- Click on install. (This will not replace the existing installation of the Release build of Illustrator).

Let us know how it goes after installing it.

Thanks,

Anshul Saini

[paulf40782745]

Not that Im aware of. Click on Anubhav's UserVoice link ubove in his post and it'll take you to an Adobe site where you can upvote bugs... the more upvotes it gets the faster they'll fix it.

[Anshul_Saini]

Hi @paulf40782745,

The team has already stated on the UserVoice that the issue has been addressed in prerelease v27.0.1. The procedure for signing up for the prerelease is mentioned above. You may try the prerelease version 27.0.1 and share your observation with us here.

Thanks,

Anshul Saini

[claire15B9]

Hi,

Any update on this?  It is VERY annoying when you've files with many placed images.

Has anyone that has posted got a resolution?

Thanks.

[paulf40782745 · Accepted solution]

Version 27.1.1 has resolved this issue. You couyld try the latest release and see if that helps. It worked for me.

[claire15B9]

annoyingly, it hasn't. 😞

[Anshul_Saini]

Hi @claire15B9,

We are sorry for the trouble. Would you mind uploading any Ai file, including the linked files, on the creative cloud and sharing the download link here? Also, would you mind confirming which file format is a=geeting happened with PSD extension while packaging?

We are here to help. We just need more info.

Thanks,

Anshul Saini

[Yolanda31441960zccc]

Having exact same issue, driving me crazy having to correct all the file names! 

[Anubhav M]

Hello @Yolanda31441960zccc,

Sorry to hear about your experience. Would you mind sharing some more details, like the exact version of the OS/Illustrator, details about your workflow and the folder location where you're trying to save, and a screen recording of the entire workflow including the problem (https://adobe.ly/3RZ3bYZ), so we can investigate this further?

Looking forward to hearing from you.

Thanks,

Anubhav