Pasting text from word/powerpoint to Illustrator produce gibberish symbols instead

[evanoktavianus]

Hi, whenever I paste text from word/power point to illustrator, I always get gibberish symbols like these: !"#$%. The object is recognized as characters in the Illustrator, and I can change its font type and size.

Pasting chart however works fine.

I have tried using different fonts, including those who I have made sure are available in the Illustrator but I still get the same result. I have also tried resetting preferences, uninstalling the program, uninstalling creative cloud, cleaning adobe installation using adobe cleaner tools, yet I am still getting the same problem. 

My system is Mac Mojave, with Office 365 Subscription, and Adobe Creative Cloud (trial version)

Any help would be appreciated. Thanks

[Monika Gause]

Do you have any third party extensions installed in the system that enhance the clipboard?

Is there an option in Word to copy text-only?

Can you try different settings for the clipboard in the Illustrator preferences (in the File handling & clipboard section)? Maybe turn off the SVG option.

[Larry G. Schneider · Accepted solution]

Change the font being used in the PP or word file to something other than Calibri like Times New Roman and try again.

[seanmcdade]

I have the same problem. Type is set in Arial (body). Switched it to Times New Roman, same gibberish.

[Anubhav M · Accepted solution]

Hello @SeanMcDade,

Sorry to hear about this experience. Would you mind creating a Text Box in Illustrator and pasting the text from PowerPoint/Word into that to check if it helps?
Looking forward to hearing from you.

Thanks,

Anubhav

[Zain29079596bhlx]

Hey was following up on this thread to see if any solution was noted. I have been having similar difficulty with copy/paste from ppt to Illustrator on my Mac.

[Larry G. Schneider]

What font is being used in the PPT presentation?

[mathildek45400641]

Change the text in your PPT to Myriad Pro. That seems to always work for me. 

[Sales21914949agz1 · Accepted solution]

Anw, i have the same problem, and i changed it to Verdana and voila works!

[hekselsior]

Thank you guys, I tried both Myriad Pro and Verdana, yes they work!

[mathildek45400641 · Accepted solution]

Hi!
The font that always works is Myriad Pro for me. Nevertheless, it seems silly that basic fonts such as Arial do not paste over.