Pasting text not working

[DNA10]

When I paste text, it doesn't retain the formatting or positioning. This occurs no matter what type of paste I do (eg paste in place, paste in front, etc). What's more, If I try and paste something else with the text – eg a shape, it only pastes the text (unformatted) and not the shape. See video.

This was happening on Illustrator 2017, so I updated to 2020, and also to MacOS Catalina (I'm on a mid-2014 MacBook Pro). I also trashed my Illustrator preferences. I'm not running any plug-ins. I've tried this is new documents to see if the file was corrupted, and used different fonts just in case there was something wrong with the one I was using, but unfortunately this is still happening.

Any help appreciated!

[carlosgarro]

Hi

This is so weird.

In the new Illustrator (2021), you can turn on this option but not in the old ones.

I highly recommended you delete all the Preferences Folder no just the Prefs File.

Be careful if you have custom Workspaces or Keyboard Shortcuts (make a backup previously).

Best Regards

[Lukas Engqvist]

If you need a copy of the text can you alt/option-drag to make a copy?
If you add to and then place from CC Library will that work?