pattern module makes trouble

[Kasia Dippel]

Hi, every time I try to edit a pattern, Illustrator shuts down. Restart, reinstallation didn't help.

Does anyone have the same problem? Bests!

[creative explorer]

@Kasia Dippel This issue is not uncommon and often points to a problem with either a corrupted preference file, a specific file setting, or a conflict with your system's graphics card. Since restarting and reinstalling the software hasn't solved it, the core issue is likely a persistent file that wasn't removed during reinstallation, or a system-level conflict. The most common fix is to manually reset your preferences, as a fresh reinstallation often fails to delete these hidden user files, which can carry over the bug. This process involves a simple keyboard shortcut during startup to force Illustrator to create a new, clean preferences file.

To reset your preferences using a keyboard shortcut:

• PC: Hold down Ctrl Alt Shift as you click the Illustrator icon to launch the program
• MAC: Hold down Cmd Option Shift as you click the Illustrator icon.

Keep the keys held down until you see a dialog box asking if you want to delete the preferences file. Confirm that you do, and the program will then open with its default settings.

[Kasia Dippel · Accepted solution]

Thank you!
The problem solved by Adobe assistant. Rmotely! Complete reinstallation, cleaning, manual data removal, this sort of things. But it works now.

[Monika Gause]

How much RAM do you have and how complex is the artwork?

[Kasia Dippel]

But it was not the complexity of the pattern. It could be the simple chequer it caused trouble anyway.

Problem solved remotely by Adobe assistant.