PEN PRESSURE NOT WORKING WITH XP-PEN TABLET IN OSX BIG SUR

Forum|Forum|4 years ago
July 27, 2021
5 replies
7926 views

Hi there, I'm having troubles that I cannot fixed, I have the new computer, a Macbook Pro with M1 processor and the tablet is new too, XP-Pen Artist 12 pro.

I'd tried EVERYTHING, almost 10 days trying every tutorial, video, people with same problems, included the 'hack' installing the wacom driver after the xp-pen, OSX is the lastest version (Big Sur 11.5), version Adobe Illustrator CC 2021. I'm driving crazy with this.

The tablet in other computer with windows show me the pressure and other options fine! But in my mac, the 'pressure ' option is greyed out and can't be selected. 'Fixed' and 'random' are the only ones that aren't greyed out.

Please somebody HELP ME 😞

This topic has been closed for replies.

C

cesaralopez

Known Participant

After consulting with XP-Pen, they confirmed the issue was that the version of Illustrator I have does not install the Automation on MacOS Security & Privacy settings. Here is the solution proposed by Adobe anc XP-Pen similarly. https://community.adobe.com/t5/illustrator-discussions/adding-newer-illustrator-versions-to-automation-in-mac-security/m-p/12543869/highlight/true

Anshul_Saini

Community Manager

Hi @cesaralopez,

We are sorry for the trouble caused. This is a known issue. Please try installing both the Wacom driver & XP-Pen driver, which will help you get the pen pressure. Ensure you are running the Ai v26.2.1 or above for this to work. This is a tested resolution for Non-Wacom tablets, and we have confirmed this with multiple users. Let me know if it works for you.

Also, I assure you the product team is working on a fix for non-Wacom tables (XP-pen, Huion, Xencelabs), and the above workaround will no longer be required.

I hope this helps!

Thanks & Regards,
Anshul Saini

Anshul_Saini

Community Manager

Hello @Anshul_Saini I updated to the latest version v27.0 and this issue is still persistent as I cannot get pressure off my XP-Pen tablet. I have made swithced the workspace and changed brushes to the correct features, downloaded and allowed necessary XP-Pen drivers.

The one thing I do not notice on my Mac OS (Monterrey 12.6) system is Illustrator being listed under "Automation," would this be the main cause to my issue?

Hi @Dan Man Dan,

Sorry to hear that. Would you mind resetting Illustrator preferences and seeing if that helps? If it doesn't help, would you mind reinstalling the app using the CC Cleaner tool and reinstalling it from the Creative Cloud Desktop app if not done previously? Also, would you mind trying installing both the Wacom driver & XP-Pen driver, just to check if that helps or not?

If that doesn't help either, I'd recommend you connect with our technical support team (https://helpx.adobe.com/contact.html?rghtup=autoOpen). The team here would be able to perform remote troubleshooting and assist you accordingly.

Thanks & Regards,

Anshul Saini

donnav26223111

Participant

Hi @Fancy_Diamond0D4D

Did you ever get to the bottom of the pen pressure problem? I'm on day one of trying to sort it out and hoping for a solution.

Thanks

Donna

G

Gesrey

Participating Frequently

Hey!

I am using macbook air 2020 m1 big sur 11.5.2 with xp-pen 13.3 pro. I did not quite understand the algorithm for installing the necessary drivers on their website for my tablet. Because in each instruction they write to remove the previous version and install a new one, although why they give two options for installation.

In my case https://www.xp-pen.com/download-430.html . They give two files to download. In both, delete the previous option. This is weird. Or they would say what and after what needs to be installed. The algorithm is not very clear and understandable.

After various attempts, I first installed "XP-PENMac_2.1.8.210330(Official Driver)" and then installed on top of the previous one "XP-PENMac_3.2.0_210814(New UI Driver)". All basic requirements in "security & privacy " from their pdf file I performed in both versions.

And it worked great!

I'm afraid to do something wrong already. As a result, I have launched 2 interfaces of one program, as you can see in the screenshot. I don't understand how or why, but it works.

I hope this helps you too.

Y

Yaroslav Kutrovskyi

Participant

Hi. Try this: close AI, go to Macintosh HD > Application Support> PenTablet> PentabletInfo, double click on it, then open Ai to retest. Its worked for me. Have a nice day.