PEN PRESSURE NOT WORKING WITH XP-PEN TABLET IN OSX BIG SUR

Forum|Forum|4 years ago
July 27, 2021
5 replies
7920 views

Hi there, I'm having troubles that I cannot fixed, I have the new computer, a Macbook Pro with M1 processor and the tablet is new too, XP-Pen Artist 12 pro.

I'd tried EVERYTHING, almost 10 days trying every tutorial, video, people with same problems, included the 'hack' installing the wacom driver after the xp-pen, OSX is the lastest version (Big Sur 11.5), version Adobe Illustrator CC 2021. I'm driving crazy with this.

The tablet in other computer with windows show me the pressure and other options fine! But in my mac, the 'pressure ' option is greyed out and can't be selected. 'Fixed' and 'random' are the only ones that aren't greyed out.

Please somebody HELP ME 😞

This topic has been closed for replies.

C

cesaralopez

Known Participant

After consulting with XP-Pen, they confirmed the issue was that the version of Illustrator I have does not install the Automation on MacOS Security & Privacy settings. Here is the solution proposed by Adobe anc XP-Pen similarly. https://community.adobe.com/t5/illustrator-discussions/adding-newer-illustrator-versions-to-automation-in-mac-security/m-p/12543869/highlight/true

C

cesaralopez

Known Participant

Update to this. As of 7/19/22, I could not get the pressure option to work in Adobe Illustrator 2022. I involved both Adobe and XP-Pen tech support quite extensively. Adobe support remotely installed Illustrator 2020 (because it's not available for public installation on your own, you need to call Adobe at 800-833-6687). After that, they uninstalled and reinstalled Illustrator 2022 (resulting in a loss of custom settings and Workspace configurations so be prepared for that). The Adobe Illustrator setting does now appear in the System Preferences / Security & Privacy / Privacy / Automation section, but unfortunately, this did not resolve the issue. I then circled back with XP-Pen and they had me uninstall and reinstall a version of the XP-Pen Driver that is not available for download on their site, they gave me version 3.3.4, the latest version available for my tablet is 3.2.3. Then I followed all the steps for manually adding the tablet driver settings into System Prefs as prescribed and it still did not work. After circling back with XP-Pen support, they confirmed it's not fixable. They even sent me a transcript of a conversation that they had with Adobe about this issue where Adobe stated "Well, this issue is related to the latest version of Ai and our team is already working on it." As of this writing, I'm on a list to receive a call back from a higher level of Adobe Support. I'm posting these details for those of you that still can't get your XP-Pen tablet pressure controls to work with Adobe Illustrator 2022. At this point I suspect it's an Adobe issue, however, the XP-Pen driver may be responsible for the problem as well. My solution for the project I'm working on is to either work in Adobe Illustrator 2020 (which does have the brush pressure settings by the way!) or I've finally found an excuse to use my copy of Affinity Designer again—because the pressure controls are working flawlessly in that application.

donnav26223111

Participant

Hi @Fancy_Diamond0D4D

Did you ever get to the bottom of the pen pressure problem? I'm on day one of trying to sort it out and hoping for a solution.

Thanks

Donna

G

Gesrey

Participating Frequently

Hey!

I am using macbook air 2020 m1 big sur 11.5.2 with xp-pen 13.3 pro. I did not quite understand the algorithm for installing the necessary drivers on their website for my tablet. Because in each instruction they write to remove the previous version and install a new one, although why they give two options for installation.

In my case https://www.xp-pen.com/download-430.html . They give two files to download. In both, delete the previous option. This is weird. Or they would say what and after what needs to be installed. The algorithm is not very clear and understandable.

After various attempts, I first installed "XP-PENMac_2.1.8.210330(Official Driver)" and then installed on top of the previous one "XP-PENMac_3.2.0_210814(New UI Driver)". All basic requirements in "security & privacy " from their pdf file I performed in both versions.

And it worked great!

I'm afraid to do something wrong already. As a result, I have launched 2 interfaces of one program, as you can see in the screenshot. I don't understand how or why, but it works.

I hope this helps you too.

Y

Yaroslav Kutrovskyi

Participant

Hi. Try this: close AI, go to Macintosh HD > Application Support> PenTablet> PentabletInfo, double click on it, then open Ai to retest. Its worked for me. Have a nice day.