Participant

Resuelto

Pen pressure sensitivity not working in Illustrator 2020 on macOS

Forum|Forum|6 years ago
December 15, 2019
15 respuestas
48406 visualizaciones

When I try to draw on Illustrator using the calligraphic brush tool the line doesn't respond to pressure sensitivity. I am using Illustrator 2020, a MacBook Pro 19, a Wacom Bamboo Capture, and a calligraphic brush that worked for me in the past. I know that the issue is with Illustrator because I'm able to draw pressure sensitive lines using Photoshop.

If I try to create a new calligraphic brush, Fixed and Random are the only options, Pressure and the others are all greyed out.

I've spent about 2 hours trying every solution to similar issues that I've seen posted here, including restarting my computer, resetting my preferences, deleting and reinstalling Illustrator, and giving Illustrator access to my computer in security & privacy settings, but nothing has worked. My tablet isn't the issue, as it works fine in other programs. Does anyone know a fix for this?

{Renamed by MOD}

Mejor respuesta de DeZnas11534645

Hello @Deznas9275178,

Sorry to hear about this experience. Would you mind trying to run Illustrator under a different administrator account (Windows) and checking if it helps? If the problem persists, kindly share more details, like the exact version of the Illustrator and the System Information Report (https://adobe.ly/3MLTevW), so that we can investigate this further.

Looking forward to hearing from you.

Thanks,

Anubhav

It's all good, i found what the issue was. I had turned off Touch Screen earlier in the day because i was getting annoyed at my hand constantly interfering while i was trying to draw. I found now that i can turn it on, create the brushes i want to use then turn it off again once i've saved the brushes.

Anshul_Saini

Community Manager

Hi All,

I am glad to inform you this issue is resolved with update v26.4. Please update the app. This update fixes the issue of tablets not having pen pressure on macOS.

Note: current version of Illustrator is v26.5. I recommend updating to the latest. Let us know if the issue persists.

Thanks & Regards,
Anshul Saini

alexandern21829555

Participant

this is still not working. i even reinstalled illustrator and my wacom drivers simultaneously, i got pressure for maybe 2 minutes, then it completely stopped responding to pressure.

Monika Gause

Community Expert

Please contact Customer Care and have them take a look into your system: https://helpx.adobe.com/contact.html

F96788250

Participant

i find it cheezy that its necessary to be updated to the latext version to have the most prominent tool for the app working... Among other things.

Anshul_Saini

Community Manager

Hi All,

I know this issue has been pending for a long time. But I am glad to inform you that we have tried to address it with the latest Illustrator update, v26.2.1. I would request you to update and let us know if the issue persists.

Note: The fix is only for Wacom devices.

Regards,

Anshul Saini

D

default824tjhlvzd7y

Participant

This is insane. I have had this exact same issue for 3 years on and off with updates et cetera.

Had Pen Preasure working fine on 2020 version of Illustrator until I purchased a new computor and after 2 days of updating/unistalling different versions, I STILL have NOT yet the ability to utilise "Pen Pressure" (works fine on the latest Photoshop)

PLEASE PROVIDE US WITH A FIX!

Henk_Stolker

Participant

This works for me: Preferences > Devices > Enable Wacom UNTICK. Crazy, but untick (disable) the Wacom. It works for me.

Anshul_Saini

Community Manager

Hi All,

We are really sorry to hear about your experiences. The product team is aware of the issue, and they are currently working on a fix. I would request you and others to please be patient and stay tuned for the updates.

In the meantime, I would request you to reach out to me via DM. I will provide you with a direct download link to an Illustrator version 2020. To send me a DM, click on my profile picture and click on the " Send a Message" button.

Note: The download link expires after 24 hours. So, I will be sharing the download link via DM only until this issue gets fixed.

Thanks & Regards,

Anshul Saini

Henk_Stolker

Participant

Your link doesn't work for me, unfortunately. It leads me to the homepage of Wacom support.

F

Fahrudin5C13

Participant

Yeah I noticed that. Its because adobe disables the link after certain amount of time. Just get on support with them and ask them to send you oldder version of Illustraotr

F

Fahrudin5C13

Participant

I found a solition for the fix.

You have to download the old version of the illustrator 2020

https://ccmdls.adobe.com/AdobeESD/ILST/24.0/osx10-64/d5266f5a-74d0-425d-93c9-3b8ab89bb055/AdobeIllustrator24_HD.dmg?token=exp=1637793161~hmac=314e4dd5fa7b19ec1912638c569e34bbc9c94e30ebe9822ff4927adf0628f669

Then approve the Tablet Driver upon installation. Then you will see the Adobe Illustrator 2022 [TablterDriver] Inside of the Automation.

I hope this helps. Here is a screenshot of my. Now the pressure is enabled

Theodorakiii

Participant

Hey,

Where can i download this 2020 version?

F

Fahrudin5C13

Participant

I thought that link would work, but looks like it expired. If you contact Adobe and asked them to send you a link. They will do it. Thats what I did. You just need to download the 2020 approve the security, then you can delete the 2020 and your 2022 or 2021 will work fine.

Chic1Design

Participant

I was having this same problem, using Catalina. I tried everything on this page but no dice, then found this article which solved my issue: https://help.astropad.com/article/225-illustrator-catalina#:~:text=If%20pressure%20is%20still%20showing,open%20Wacom%20Desktop%20Center%20App.&text=Once%20this%20is%20enabled%2C%20quit,the%20pressure%20option%20is%20enabled.

Good luck to everyone experiencing this issue!

E

elliottmorus

Known Participant

Hi

I have tried all solutions out there (uninstalling, reinstalling, accessibilty creating new admin and resetting all preferences).... but still have the same problem with it being greyed out. (Illustrator 2020, Mojave 10.14.6 and back to Wacom 6.3.39-1)

Yes, the pressure is available in the Wacom 6D brushes up to a point. Prior to most recent illustrator and wacom updates I could create dots for shading, whose size was relative to pressure. Now they are either the smallest or greatest of the parameters with nothing in between. Any solutions?

T

tardigradeanimation

Participant

Hi! I tried everything you've suggested, uninstalled and reinstalled Illustrator and the latest Wacom drivers, but nothing seemed to work for me. All options other than 'Fixed' and 'Random' are still greyed out. However, I found a really simple workaround for those who just want to use their old brushes - simply open an old file where you have used the brush you want, copy and paste the lines you want into your new file. Your old settings for that brush should be working. I still can't make new brushes though, so I guess I'll just have to use this method until wacom/adobe can fix the issue in a future update. Hope this helps anyone that's still having trouble..good luck!

TERRY4000

Participant

Also, I was literally just having this problem, even after updating everything and trying everything on here as well. I found that if you go to illustrator and tick the "enable real time drawing" and disable "wacom tablet under devices" it all works as needed.