Pen tool won't give me handles at an anchor point in Illustrator.

[janewman]

I'm using the pen tool to create a shape in Illustrator. While making the shape, I'm trying to create a smooth anchor point (with handles) so I can make a bend/curve in the shape. I click the mouse and hold the click to make the smooth anchor point like you are supposed to. However, when I move the mouse while holding the click to make the bend/curve it doesn't make one. Instead it makes another straight-corner anchor point. I have been unable to create any bends/curves in my shape at all.

I have tried uninstalling and reinstalling Illustrator and am still having the same problem. 

[Jacob Bugge]

Jane,

Are you sure the mouse is quite well and up to it?

[michelew83603738]

What happens it you make a corner point and use the convert to smooth point? Is that not working either?