Pencil tool not working Lenovo Active Pen 2

New Here ,
Nov 22, 2021 Nov 22, 2021

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I have a FlexPad, and the Active Pen 2 works fine everywhere but Illustrator. It draws inconsistenly, hover draws, and will erase line after I've drawn them. The pencil tool works fine with my mouse. I've installed and uninstalled and added every driver and update suggested, but nothing has fixed the problem. 

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New Here , Jul 27, 2022 Jul 27, 2022

I was experiencing the same problem, so I played around with some settings and this one ultimately worked for me:

 

In Windows Settings > Bluetooth & Devices > Pen & Windows Ink - Uncheck "Let me use my pen as a mouse when it's available". This eliminated the lag I was experiencing.

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Community Expert ,
Nov 25, 2021 Nov 25, 2021

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Hi,

have you tried turning off Windows Ink?

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Community Expert ,
Nov 30, 2021 Nov 30, 2021

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Hi,

are there any news? Do you still need help?

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New Here ,
Jul 04, 2022 Jul 04, 2022

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hellow i have the sam problem

 

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Community Expert ,
Jul 05, 2022 Jul 05, 2022

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Hi Sara,

have you tried disabling Windows Ink as I suggested above?

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Community Expert ,
Jul 25, 2022 Jul 25, 2022

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Hi Sara,

is there any news? Do you still need help?

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Adobe Employee ,
Jul 25, 2022 Jul 25, 2022

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Hello @sara25117746yijd,

 

Sorry to hear about this experience. I hope the problem is resolved by now. If not, kindly try turning off Windows Ink as suggested by GianVitulano and check if it helps.

 

Also, try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

Looking forward to hearing from you.

 

Thanks,
Anubhav

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New Here ,
Jul 27, 2022 Jul 27, 2022

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I was experiencing the same problem, so I played around with some settings and this one ultimately worked for me:

 

In Windows Settings > Bluetooth & Devices > Pen & Windows Ink - Uncheck "Let me use my pen as a mouse when it's available". This eliminated the lag I was experiencing.

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