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Participant
February 13, 2023
Answered

[Performance] Illustrator on macOS - Save not working

  • February 13, 2023
  • 2 replies
  • 584 views

Help

This morning, I saved a file to my cloud account. After that I can not able to save any document!!!

 

When you click to save, it opens up save it to cloud option. If you click on save no response!!

If you click save on your computer, It opens up directory listing, but nothing is clickable, you can only close it by ESC button.

 

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[Renamed by Mod]

This topic has been closed for replies.
Correct answer Monika Gause

There are a couple of threads on this. Such as: https://community.adobe.com/t5/illustrator-discussions/unable-to-save-after-updating-to-macos-monterey-v12-3-amp-illustrator-v26-1-save-as-greyed-out/m-p/12813856

It might be caused by more different things.

Does Illustrator have full disk access on your computer?

2 replies

Anubhav M
Community Manager
Community Manager
February 14, 2023

Hello @Alvcpr,

 

We understand that encountering technical issues can be frustrating. We are here to help and would like to suggest trying to grant Full Disk Access permissions for Illustrator (https://support.avast.com/en-us/article/allow-mac-full-disk-access/#pc:~:text=on%20your%20Mac.-,Enable%20Full%20Disk%20Access,-Follow%20the%20gif), as suggested by Monika and checking if it helps. If not, kindly try and save it to a folder on your computer, like the desktop, and share your observations. We appreciate your time and effort in helping us resolve this issue.

 

Looking forward to your response.


Thanks,

Anubhav

Monika Gause
Community Expert
Monika GauseCommunity ExpertCorrect answer
Community Expert
February 14, 2023

There are a couple of threads on this. Such as: https://community.adobe.com/t5/illustrator-discussions/unable-to-save-after-updating-to-macos-monterey-v12-3-amp-illustrator-v26-1-save-as-greyed-out/m-p/12813856

It might be caused by more different things.

Does Illustrator have full disk access on your computer?