[Performance] Illustrator on Windows - Cut/Copy/Paste stops working intermittently

Forum|Forum|3 years ago
February 13, 2023
2 replies
4857 views

Win 10, v27.2, NVIDIA 497.29

Hi, I can sometimes copy / cut and paste in Illustrator, sometimes not. This has only been noticed in the last day or so. Could be tied to certain documents, unclear as of yet. I have tried copying (when it works) a document's contents into a new do, and the problem persists, which may indicate that there is a problem with some of the artwork?

When it doesn't want to copy it doesn't matter if I'm using keyboard shortcuts or the menu option, the copy operation does not work and the paste menu items remain greyed out. Very similar to the symptoms reported here: https://community.adobe.com/t5/illustrator-discussions/copy-paste-command-not-working/td-p/13368238

I'd class this as a critial bug, as it's affecting basic system functions.

Copy and paste are working fine in all other apps tested.

Any help or guidance much appreciated, as this is seriously affecting my ability to deliver for clients.

[Renamed by Mod]

Correct answer Ox2652326

Hi Mike,

I'm having exactly the same problems with cut and paste,

I have found that Outlook is the cause of the trouble and I have to close it down when working in Illustrator.

Thank you for mentioning this! I closed Outlook and now I have no problem cutting a shape from inside a group and pasting outside the group. Much appreciated!

Anubhav M

Community Manager

Hello @Mike Choo,

We understand that encountering technical issues can be frustrating. We are here to help and would like to suggest trying to try running Illustrator under Safe Mode (https://support.apple.com/guide/mac-help/start-up-your-mac-in-safe-mode-mh21245/mac) and sharing your observations. If you don't mind, could you please follow the steps and share your observations with us? We appreciate your time and effort in helping us resolve this issue.

Looking forward to your response.

Thanks,

Anubhav

Mike ChooAuthor

Inspiring

Hi Anubhav,

Thanks for your response - as mentioned I'm on Windows - is there a recommended equivalent method for Win 10? Happy to help try and diagnose the issue.

If you have a secure drop I'm also happy to share an example of the files that are giving me problems, as the best I can observe so far is that certain objects in certain files trigger this behaviour.

@Monika Gause if you have any links or examples of the answers that are all over the place that would be great. The only thing I found on the example I posted was you suggesting to contact support, and while I did search I only found sporadic examples of this issue, with no clear solution. I'm not aware of any apps that would affect the clipboard behaviour. Not quite sure where you got the idea I wouldn't want to hear it, as I'm literally here asking for help.

Cheers,

Mike