photoshop to illustrator error the file is not readable

[thanksforhelp]

I have a problem with opening a psd file in illustrator.

This is the file I want to open in illustrator

and it says it's not readable.

I got back to photoshop and deleted yellow parts,

Then I could open it in illustrator.

-I didn't use any spot color.

-Neither my co-workers could read my psd file on their illustrator. (Theirs opened just fine on mine)

-Tried to copy&paste in to a new documents, didn't work

-Tried same on my co-worker's computer, didn't work.

-Tried save as eps, didn't work.

This time yellow was the problem, but sometimes even white(#ffffff) do the same,

and more than two colors are problem in one documents.

It's really difficult and takes so much time to find which object is making trouble.

Especially when there are multiple objects.

I don't understand what's going on..

Need your help.

Thank you.

[Monika Gause]

Can you provide a PSD file that is not working?

[thanksforhelp]

Here's the file. Thanks!

[Anubhav M]

Hello @thanksforhelp,

We understand that encountering technical issues can be frustrating. We are here to help and would like you to share a sample file you're having trouble with (https://community.adobe.com/t5/illustrator-discussions/share-your-files-in-6-simple-steps/td-p/12967...), as suggested by Monika, so we can identify the issue and provide the appropriate solution? We appreciate your time and effort in helping us resolve this issue.

Looking forward to your response.

Thanks,

Anubhav

[thanksforhelp]

Here's the file. Thanks!

[Anubhav M]

Hello @thanksforhelp,

Thanks for sharing the file. Kindly allow us some time while we check this with the team.

Regards.

[Anubhav M]

Hello @thanksforhelp,

Thanks for your patience. It seems that Layer 5 on your PSD file was corrupt, and removing it solved the problem.

Here's the edited file for reference: (https://shared-assets.adobe.com/link/c5b3eca6-5013-43bd-43f1-63a178751b34)

Feel free to reach out if you have questions or need assistance. We'd be happy to help.

Regards.

[thanksforhelp]

Hello

I have a few more questions.
-How did you find which layer's corrupt? I had to check layers one by one.
-Why does the layer corruption occur?

Thank you.

[Nick29576674ksvs]

They helped this person but this doesn't help anyone else who is having the same issue. Do we all have to send our files Anubhav Majumder or what?

[Monika Gause]

Corrupted files can only be figured out by the engineers.

[Srishti Bali]

Hi @Nick29576674ksvs

This is a file specific issue, hence it definitely helps if you could share the file. If the file is confidential, you can share it via DM.

Regards,

Srishti

[Nick29576674ksvs]

Sounds like an Adobe issue, not a file specific issue

(mail footer removed by moderator)