Pinch to zoom not working

[Bruno231433874lbv]

Greetings!

I've been looking for solutions in the community for the past months and I can't find anything that solves my problem.

While working on Illustrator, my pinch zoom will stop working at random periods and come back minutes or seconds later.

I am using the latest version of Illustrator (2023, 27.2), on an MacBook Air M1 2020, which is also running the latest version of MacOS Ventura 13.0.1.

Things I've tested: If I simply switch apps, my pinch-to-zoom works on any other software; If I keep trying it eventually works again; Quitting and reopening illustrator doesn't necessarily solve the issue. It kinda does it on its own time.

Other trackpad funcions such as dragging with two fingers to pan, work normally all the time.

I don't usually mess with settings but the main suggestion on the forums which is to enable GPU Acceleration and so on are all turned on. I also checked to see if any trackpad settings are wrong, but it's all normal.

I honestly don't know what else to do. Can anyone help me?

[gianvitulano]

Hi Bruno,

did you also try to reset the preferences of Adobe Illustrator?

[Anshul_Saini]

Hi @Bruno231433874lbv,

Thank you for reaching out to us regarding your issue with pinch-to-zoom not working in Illustrator on your MacBook Air M1. We understand that this problem can be frustrating, especially when you have tried different troubleshooting methods and none have resolved the issue.

Based on the information you have provided, it seems that the issue is specific to your Mac and not related to your trackpad settings or Illustrator. It is possible that a third-party app or process is interfering with the pinch-to-zoom function in Illustrator.

If resetting the preferences as suggested by gianvitulano does not work, we recommend updating Illustrator to version 27.3.1 and checking if the problem persists. If the issue still persists, we suggest running Illustrator in Safe Mode to check if the pinch-to-zoom function works properly. If it does, you can try opening the apps you usually use one by one and see when Illustrator's pinch-to-zoom function stops working to find the culprit app/ process.

Let us know how it goes.

Best,

Anshul Saini