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Pixelated smart tool preview and all elements

Community Beginner ,
Mar 04, 2023 Mar 04, 2023

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5925EFEF-3174-463D-AA7D-52FE3155DF24.jpegexpand image

E5571519-7F71-45EE-A982-2E306931B266.jpegexpand image

E6899472-E196-4A5E-9D03-031DFF21A214.jpegexpand image

I recently had to upgrade to a Samsung laptop with Windows 11 OS. Download went smoothly,

or so I thought. The intro content was unrecognizably pixelated and now all elements and tool previews are as well. Attached are images of the error. I've uninstalled and reinstalled, turned the smart tools on and off, and used task manager to end everything and opened app again same issue. Anybody else having this issue or have a solution?

 

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Adobe
Community Expert ,
Mar 04, 2023 Mar 04, 2023

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Hi @Pretty_wired, yeah that's strange. I use MacOS, so I can't help, but just for getting some further information: do you notice any change when you choose menu View > View using CPU?

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Community Beginner ,
Mar 04, 2023 Mar 04, 2023

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When I switched to this viewing mode there is no pixelation and rich tools are not showing at all solves one problem but what does this mean?

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Community Expert ,
Mar 04, 2023 Mar 04, 2023

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What kind of driver is installed for your graphic card? Gaming driver or studio driver? Illustrator doesn't like gaming drivers too much.

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Community Beginner ,
Mar 04, 2023 Mar 04, 2023

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Not sure but it says Intel Iris Xe & Xe Max Graphic.

How do I determine what's what and can the drivers be changed from gaming to studio or am I sol?

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Community Expert ,
Mar 04, 2023 Mar 04, 2023

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You might need to read the manufacturer's documentation.

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Adobe Employee ,
May 01, 2023 May 01, 2023

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Hello @Pretty_wired,

 

We understand that encountering technical issues can be frustrating. I hope the suggestions shared by Monika to reinstall the GPU drivers (https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html) helped resolve the problem. If not, kindly share more details, like the System Report (https://nvidia.custhelp.com/app/answers/detail/a_id/2507/~/how-to-generate-a-microsoft-system-inform...) and a screen recording of the problem (https://community.adobe.com/t5/illustrator-discussions/screen-record-an-issue-on-windows-amp-macos-f...) so that we can investigate this further.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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