Placed Images appearing as white box

[maribethd14458610]

Hi all, the past week I have had a new glitch appear in Illustrator CC. Every time I try to place or open an image file it only appears as a white box. I tried opening the file on its own as well as placing and neither seem to work. The image is appearing in my links panel but not in the file or even when I try to save my file as a pdf or .jpg.

This has happened on all types of .jpgs and .pngs

Does anyone know how to fix this?

Thank you!

[Ton Frederiks]

How does this SJ2hj2tO.jpeg look?

Where did you get those files? Does it happen with all jpegs?

Did you try to reset preferences?

[maribethd14458610]

Hi Ton,

It is happening mostly to larger file sized images. I went to check my preferences but didn't see anything out of the ordinary.. is there something specific i should look for?

[Ton Frederiks]

There is nothing special you can change in Preferences.

I was thinking about resetting possibly corrupted preferences:

How to set preferences in Illustrator

[Mike_Gondek]

Why are you placing jpeg, place .psd.

jpg is a final format you export to, and has lossy compression.

[maribethd14458610]

Because they are large format, already edited jpgs I receive directly from clients. I don't have access to the original photoshop files and most of the time there isn't one. It seems a little crazy to upload all images into photoshop just to export it exactly the same to then place in illustrator. I've never had any trouble with this system until recently

[Mike_Gondek]

Open a .jpg in Photohsop and resave as .psd, then place the .psd in Illustrarot. Let us know if that works.

Illustrator works best with .psd format. CMYK jpegs for example are highly problematic when placed in Illustrator.

This also helps as the preview may be corrupt in these jpgs you recieved.

[meganchi]

Are you viewing your art in outline mode?

If so, then go to the View menu and select "GPU Preview".