Placing PNG File into Illustrator

[kategrabowsky]

For some reason, sometimes when I place a png into an illustrator file, it gets distorted. I've figured out a workaround by converting each file into a pdf, but I was wondering if anyone knew how to work this glitch out.

The gray pixelated box is just a plain image I tried to place. It only happens on certain images. The files themselves aren't corrupted. I can open them on other software.

Please let me know if anyone knows how to fix this.

[Ton Frederiks]

Which Illustrator version?

And where do the PNGs come from?

[kategrabowsky]

It's version 23.0.1, but this has happened to me on other images.

This png was from my desktop from a scanned image, but it has happened to me before with images I have found online or that I have been given.

[Monika Gause]

Does the PNG open in Photoshop correctly?

[Ton Frederiks · Accepted solution]

If the PNG can be opened without problems, I would resave it.

In that case, report the problem here:

Adobe Illustrator Feedback

[Srishti Bali]

Hi Kate,

Sorry to hear about this issue. This is definitely not normal, however, I can not reproduce this issue at my end. I would request if you can share a few more details like:

• Operating System(Exact version of Windows/MAC)
• Small video of the workflow and a sample file.

Regards,

Srishti

[talented_Canvas157F]

I would try Resaving or Exporting PNG in Photoshop, and try Placing into Illustrator again.

How to export files in various formats from Photoshop |

Save files in graphics formats in Photoshop