please help me find the problem why my gpu can't be read even though i have a gpu with the latest up

Forum|Forum|2 years ago
July 15, 2023
3 replies
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Anubhav M

Community Manager

Hello @Dave Feson,

I hope the suggestions shared earlier helped resolve the problem. If not, we'd need some more information to be able to help you with this scenario:

For macOS computers:

AISniffer file
- Close all Adobe applications
- Navigate to the Illustrator Preferences folder and copy the AiSniffer file to the desktop from this location:
Users/username/Library/Preferences/Adobe Illustrator #(version Number)Settings > AISniffer
For the System Report, kindly generate it from the Apple icon > About This Mac > System Report > Save to the desktop.

For Windows computers:

1. AiSniffer file:
- Close all Adobe applications.

- Navigate to the Illustrator Preferences folder and copy the AiSniffer file to the desktop from this location:
C:\Users\%USERPROFILE%\AppData\Roaming\Adobe\Adobe Illustrator 27 Settings\en_US\x64

2. For the System Report, kindly follow these steps:

- Please press Windows Key + the letter "R" on your keyboard to bring up the Run command window
- Type "msinfo32" in the Open field and left-click OK
- While viewing the Microsoft System Information summary, go to File, then choose Save (Please do not use Export)
- Save your MSINFO32 report as "msinfo32.nfo" on your desktop to easily locate it after. It can take up to a minute to generate a report.

Kindly upload the files by following the steps in this community (https://community.adobe.com/t5/illustrator-discussions/share-your-files-in-6-simple-steps/td-p/12967...), and share a link here or via DM so that we can investigate this further.

Note: Please enable the option to Save a Copy and Public under Link Settings while generating the link.

Looking forward to hearing from you.

Thanks,