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Please Help!! "A File I/O Error Has Occurred" every time I try to save...

New Here ,
Sep 24, 2008 Sep 24, 2008

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I'm working on a postcard design for print purposes with several embedded images and text elements. I've saved successfully several times early on, but suddenly, every time I attempt to save, I get the message "A File I/O Error Has Occurred". I need to get this to the printer, but can't make important changes now. HELP!

Thanks,
paul
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correct answers 3 Correct answers

Contributor , Sep 24, 2008 Sep 24, 2008
Are you saving to a Server?

Save locally if you are.

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New Here , Feb 01, 2015 Feb 01, 2015

Hi Larry, I am encountering the same error message...prior to today, I was able to save from CS 5 to my 8G external drive...if trash is the issue, please tell me how to empty the trash from my external drive.   - Christine

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New Here , Jun 19, 2024 Jun 19, 2024

Just saving (Save As) to another drive solved my issue.

 

Journey:

I used to save it on E:\ by clicking Ctrl+S (Save). Once the error occurred, I reached this forum and found @cs33498553 's answer:

I was able to save from CS 5 to my 8G external drive.

I just tried to save it to G:\ and it was successful.

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Adobe
Contributor ,
Sep 24, 2008 Sep 24, 2008

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Are you saving to a Server?

Save locally if you are.

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New Here ,
Jul 14, 2020 Jul 14, 2020

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Phew!! Thanks buddy!! 

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Community Beginner ,
Aug 26, 2020 Aug 26, 2020

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Great!!! thank god!!!

god bless you!!!

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New Here ,
May 14, 2021 May 14, 2021

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Thank you so much man!

 

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New Here ,
Jul 15, 2022 Jul 15, 2022

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Thanks man !!!!

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New Here ,
Oct 20, 2022 Oct 20, 2022

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I had problems when saving to my school Google Drive! You helpped me so much. Your a life saver. Thank you🫡.

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New Here ,
Sep 24, 2008 Sep 24, 2008

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Crazy! Wasn't saving to a server, but to a 2-gig jump drive. When I saved it to my mac's hard drive, no problem. Is there a short answer to why that happens? I didn't appear to be out of space on the external drive...

Thanks Scott!

paul

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Community Expert ,
Sep 24, 2008 Sep 24, 2008

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Check the Trash on the jump drive. It may need to be emptied.

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New Here ,
Oct 26, 2014 Oct 26, 2014

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Thank you. Your advice cleared my drive and I was able to fix the jump drive.  Bethddd

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New Here ,
Feb 01, 2015 Feb 01, 2015

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Hi Larry, I am encountering the same error message...prior to today, I was able to save from CS 5 to my 8G external drive...if trash is the issue, please tell me how to empty the trash from my external drive.   - Christine

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Community Expert ,
Feb 01, 2015 Feb 01, 2015

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Make the external drive active by selecting it and opening. Then just empty the trash.

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New Here ,
Sep 06, 2015 Sep 06, 2015

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whan hard drive low space than it errar

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New Here ,
Jul 15, 2019 Jul 15, 2019

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Had the same issue (in PC) and emptying the trash was the solution. Thank you!!!

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New Here ,
Jan 22, 2020 Jan 22, 2020

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Emptying the trash doesn't work for me. I have three internal hard drives and it won't save as an .AI or .PDF to any other them. However, I can save the file as an EPS. I can also export for web. It's very frustrating. 

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Community Expert ,
Jan 22, 2020 Jan 22, 2020

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"Emptying the trash doesn't work for me. I have three internal hard drives and it won't save as an .AI or .PDF to any other them. However, I can save the file as an EPS. I can also export for web. It's very frustrating."

 

Please create a new thread. It's close to impossible to further discuss in this thread, because your post can hardly be found. Also: this is old.

 

In your new thread please tell us your system and version and exactly where you are saving.

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Contributor ,
Sep 24, 2008 Sep 24, 2008

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I can't say specifically, the File I/O error clearly indicates that Illustrator can't write to wherever you are asking it to write to. Could be a server without proper permissions, a jump drive formatted as NTFS, a Diskette that's full or locked, etc.

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New Here ,
Nov 13, 2015 Nov 13, 2015

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Empty the trash on the computer after selecting your jump drive or external drive. that worked for me. Thanks

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New Here ,
Sep 19, 2017 Sep 19, 2017

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Just clearing the drive you are saving to helps or try saving it to another drive.

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New Here ,
Apr 29, 2019 Apr 29, 2019

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Have you tried to Change the Version of your Programm, because of the contact with the Server you have some glitches :::)))

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New Here ,
Sep 03, 2020 Sep 03, 2020

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This happened to me when I had to restore files to my computer from a backup source after some repairs. The issue was that my Illustrator scratch disk had been set to my largest partition :E and after restoring my files my partition was listed as :F due to a temporary reserved partition from my backup taking :E upon reboot. I have had to relink a lot of things because of this and my scratch disk was no different. If this affects you, go to Edit -> Preferences -> Plug-Ins and Scratch Disks -> make sure that Primary is set to the right and/or largest partition in your hardrive. Best of Luck!

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New Here ,
Aug 19, 2021 Aug 19, 2021

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TNKS

 

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New Here ,
Oct 18, 2021 Oct 18, 2021

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I have found that embedding vector art into Indesign can be the culprit of an error that happens when exporting to pdf. I converted them to jpgs and - it worked. (Indesign saved fine with the vector art embedded - but errors occurred while exporting - or while trying to reduce the file size.)

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Community Expert ,
Oct 19, 2021 Oct 19, 2021

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Vector art in InDesign as such should not be an issue with InDesign. And converting it to JPG as general advice doesn't sound like good advice.

 

So exactly what did you place?

Exactly which file format?

How large was the filesize?

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New Here ,
Mar 17, 2023 Mar 17, 2023

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Korei28937947s5ig_0-1679108951532.png

I can not save 

 

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