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Plug-in interfaces appears too big on graphic tablet

Explorer ,
Jan 30, 2023 Jan 30, 2023

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Ekran görüntüsü 2023-01-30 231414.jpg

hello,
I am using Illustrator v27.2 and Huion Kamvas 13 graphic tablet. When I am working on a Huion plugins interfaces looks so big and much of options are not showing as you see in a picture I attached. 

How can I solve this problem?

Thanks.

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Community Expert ,
Jan 30, 2023 Jan 30, 2023

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Hi,

This is a Premiere Pro forum, not Illustrator forum. You need to post it on Illustrator forum.

 

Marek Mularczyk
Adobe Certified Expert and Instructor

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Explorer ,
Jan 30, 2023 Jan 30, 2023

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Oh I am sorry. Please delete it

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Community Expert ,
Jan 30, 2023 Jan 30, 2023

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Moved to Ai forum.

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Community Expert ,
Jan 30, 2023 Jan 30, 2023

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Explorer ,
Jan 30, 2023 Jan 30, 2023

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Thank you so much. I checked the Astute Graphics post but they mentioned the solution is change UI Scaling to small. But I cant see the changing UI Scaling options in version 27.2. 

Thanks again. 

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Community Expert ,
Jan 30, 2023 Jan 30, 2023

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I'm on a Mac but you don't have this option under preferences?

kevinstohlmeyer_0-1675114556861.png

 

 

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Explorer ,
Jan 30, 2023 Jan 30, 2023

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cemc18303069_0-1675114640625.png

I've got only got this options under UI Interface section.

Thank you for your interest.

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Community Expert ,
Jan 30, 2023 Jan 30, 2023

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Is your Graphics tablet your only screen or do you have an additional external monitor?

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Explorer ,
Jan 30, 2023 Jan 30, 2023

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My graphics tablet is my second monitor and I have a laptop screen as main screen. Using graphics tablet in extended mode. 

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Community Expert ,
Jan 30, 2023 Jan 30, 2023

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Have you tried changing the resolution scaling on the Huion?

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Explorer ,
Jan 30, 2023 Jan 30, 2023

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No. Huion's screen resolution is 1920x1080 pixels and Windows recommends me to use in that scale. So that's why I did not change the resolution scaling. 

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Explorer ,
Jan 30, 2023 Jan 30, 2023

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By the way, on laptop screen panels are just looking as it's supposed to be. 

cemc18303069_0-1675115238374.png

 

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Community Expert ,
Jan 30, 2023 Jan 30, 2023

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So the issue is specifically with the Huion. I would change the scaling, Windows recommendation be damned.

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Explorer ,
Jan 30, 2023 Jan 30, 2023

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I unplugged the Huion. Restarted illustrator. And the UI scaling was already small. So I changed to large. Still does not work. Also I changed 1920x1080 resolution to another scale and display was so bad on the Huion. (Black gaps on both edges and pixelated. 

Still looking for a solution. Thank you so much for your interest.

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Community Expert ,
Jan 30, 2023 Jan 30, 2023

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When you change the UI scaling are you restarting Illustrator each time? The setting is not dynamic and requires a quit and relaunch with each change.

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Explorer ,
Jan 30, 2023 Jan 30, 2023

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Yes I did. Restarted illustrator couple of times. 

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Explorer ,
Feb 03, 2023 Feb 03, 2023

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Hello I am still looking a solution for this problem.

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Community Expert ,
Feb 03, 2023 Feb 03, 2023

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All the suggested solutions from this forum and on Huion support say you should change your monitor resolutions. The tradeoff as noted in the Huion forums is that the display looks poor.

https://www.reddit.com/r/huion/comments/m2vv7c/ui_too_big/

https://www.reddit.com/r/krita/comments/bkrhed/huion_and_windows_specific_problem_with_scaling/

https://support.huion.com/en/support/solutions/articles/44002186240-how-to-fix-small-fonts-issue-on-...

One suggested solution on another forum was to check the "Enable HI-DPI" in the Kamvas settings but I don't have one myself to confirm that is still valid or works.

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Adobe Employee ,
Feb 03, 2023 Feb 03, 2023

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Hi @cemc18303069,

 

We are sorry for the trouble. In addition to Kevin's suggestion, would you mind trying the following steps:

  • Set Display resolution to 1920x1080 on both screens and scaling set to 100%
  • Set the Illustrator UI to Small from the preferences.
  • If this doesn't help, Rename the CEP folder to CEP.old from the following location:
    C:\Program Files (x86)\Common Files\Adobe
    Then rename the extensions folder to extensions.old in the following location:
    C:\Program Files\Common Files\Adobe\UXP
  • If that doesn't help either, uninstall the application using the CC Cleaner tool and reinstall it from the Creative Cloud Desktop app.

 

If nothing helps, I recommend contacting Huion & Astute plugin support for further investigation.

 

Let us know how it goes.

 

Thanks,

Anshul Saini

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Explorer ,
Feb 04, 2023 Feb 04, 2023

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Hello,

Thank you for your kind response. I tried steps that you suggested but none of them worked for me. As you mentioned, I will contact with Huion and Astute Graphics support. 

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Adobe Employee ,
Feb 13, 2023 Feb 13, 2023

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Hi @cemc18303069,

 

Have you received any updates or solutions from the Huion or Astute Graphics support team?

Let us know if you find any workaround or solution to this.

 

Thanks,

Anshul Saini

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