Plugin issues detected. AixFileFOrmat.aip

New Here ,
May 20, 2022 May 20, 2022

Copy link to clipboard

Copied

illustrator plugin error.PNG

Running latest version of Illustrator 26.3.1. When I press OK the app launches fine. But after deleting preferences, uninstalling, and reinstalling, I'm still getting this error message as well as other members of my company's creative team. I cannot find any solution that works.

 

System:

Microsoft Windows 10 Enterprise

32GB memory

1TB hard drive

Intel Core i7-10850H CPU @ 2.70GHz, 2712 Mhz, 6 Cores, 12 Logical Processors

 

TOPICS
Bug

Views

617

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Explorer , May 23, 2022 May 23, 2022
Thank you @Anubhav Majumder for helping out. Hello @Totoro Hugs @Annie Kitchen @Dead Taco, Sorry for the inconvenience. The ArcGIS Maps for Adobe team at Esri is working on a solution to address the plug-in's compatibility issue with the latest Illustrator v26.3.1. Please refer to the post https://community.esri.com/t5/arcgis-maps-for-adobe-creative-cloud-blog/illustrator-26-3-1-compatibility-issue-with-maps/ba-p/1174826 for detail and workaround. XingdongArcGIS Maps for Adobe

Likes

Translate

Translate
Adobe Employee ,
May 20, 2022 May 20, 2022

Copy link to clipboard

Copied

Hello @Annie Kitchen,

 

Sorry to hear about this experience. Can you see the AixFileFormat.aip file if you navigate to here?

 

C:\Program Files\Adobe\Adobe Illustrator 2021\Plug-ins\Illustrator Formats

 

Are you using the ArcGIS Maps for Adobe Creative Cloud? If yes, kindly uninstall and re-install the software from here: https://doc.arcgis.com/en/maps-for-adobecc/latest/install/install.htm

 

Kindly update this thread if the issue persists or if you need further assistance.

 

Thanks,

Anubhav

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 22, 2022 May 22, 2022

Copy link to clipboard

Copied

Hi I'm having this exact problem. I've reinstalled everything several times (both Illustrator and ArcGIS Maps for Adobe Creative Cloud).

The AIP file in question is on my system but the installer places it here:
C:\Program Files\Adobe\Adobe Illustrator 2022\Plug-ins\ArcGIS Maps

Illustrator launches gives the same warning as the person above got. The Extension seems to function but I'm unable to open an AIX file which is all I want to do.

Mark

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
May 23, 2022 May 23, 2022

Copy link to clipboard

Copied

Same problem here on all systems with the ArcGIS for Creative Cloud plugin installed.  Illustrator is unable to use the AIX file format and tosses the error on startup.  This all started happening after the last Illustrator update, and it's affecting everyone in our company.

 

Uninstalling/Reinstalling/Updating the plugin doesn't make any difference.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 23, 2022 May 23, 2022

Copy link to clipboard

Copied

Hello @Totoro Hugs @Annie Kitchen @Dead Taco,

 

Kindly try reverting back to Illustrator version 26.0 from the Creative Cloud Desktop app and check if it helps.

AnubhavMajumder_0-1653330849212.pngAnubhavMajumder_1-1653330879533.png

If not kindly reach out to the plug-in manufacturer for assistance.

 

Looking forward to your response.

 

Regards.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
May 23, 2022 May 23, 2022

Copy link to clipboard

Copied

Thank you @Anubhav Majumder for helping out.

 

Hello @Totoro Hugs @Annie Kitchen @Dead TacoSorry for the inconvenience. The ArcGIS Maps for Adobe team at Esri is working on a solution to address the plug-in's compatibility issue with the latest Illustrator v26.3.1. Please refer to the post https://community.esri.com/t5/arcgis-maps-for-adobe-creative-cloud-blog/illustrator-26-3-1-compatibi... for detail and workaround.

 

Xingdong

ArcGIS Maps for Adobe

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 23, 2022 May 23, 2022

Copy link to clipboard

Copied

Revert to Illustrator 2021 or 26.0. This will fix it. The ArcGIS Maps for Adobe update to be compatible with 26.1 will be released soon.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 02, 2022 Jun 02, 2022

Copy link to clipboard

Copied

 @Totoro Hugs @Annie Kitchen @Dead Taco @bellsarah A new update (v3.1.1) of ArcGIS Maps for Adobe Creative Cloud with a fix to the Illustrator 26.3.1 compatibility issue is now available. Please find more detail here 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 02, 2022 Jun 02, 2022

Copy link to clipboard

Copied

Sorry for the broken link in the post above. The correct link to the announcement is here https://community.esri.com/t5/arcgis-maps-for-adobe-creative-cloud-blog/maps-for-adobe-v3-1-1-update...

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 04, 2022 Jun 04, 2022

Copy link to clipboard

Copied

Thanks for the help!

Mark

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 14, 2022 Jun 14, 2022

Copy link to clipboard

Copied

LATEST

Great! It's resolved the issue.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines