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A
Annie Kitchen
Participant
May 20, 2022
Answered

Plugin issues detected. AixFileFOrmat.aip

  • May 20, 2022
  • 4 replies
  • 5301 views

Running latest version of Illustrator 26.3.1. When I press OK the app launches fine. But after deleting preferences, uninstalling, and reinstalling, I'm still getting this error message as well as other members of my company's creative team. I cannot find any solution that works.

 

System:

Microsoft Windows 10 Enterprise

32GB memory

1TB hard drive

Intel Core i7-10850H CPU @ 2.70GHz, 2712 Mhz, 6 Cores, 12 Logical Processors

 

This topic has been closed for replies.
Correct answer Xingdong - Esri

Sorry for the broken link in the post above. The correct link to the announcement is here https://community.esri.com/t5/arcgis-maps-for-adobe-creative-cloud-blog/maps-for-adobe-v3-1-1-update-to-support-adobe/ba-p/1179289

4 replies

Xingdong - Esri
Xingdong - Esri
Inspiring
June 3, 2022

 @Totoro Hugs @Annie Kitchen @Dead Taco @Sarah Bell Map A new update (v3.1.1) of ArcGIS Maps for Adobe Creative Cloud with a fix to the Illustrator 26.3.1 compatibility issue is now available. Please find more detail here 

    Xingdong - Esri
    Xingdong - EsriCorrect answer
    Inspiring
    June 3, 2022

    Sorry for the broken link in the post above. The correct link to the announcement is here https://community.esri.com/t5/arcgis-maps-for-adobe-creative-cloud-blog/maps-for-adobe-v3-1-1-update-to-support-adobe/ba-p/1179289

    T
    Totoro Hugs
    Participant
    June 4, 2022

    Thanks for the help!

    Mark

    S
    Sarah Bell Map
    Participating Frequently
    May 23, 2022

    Revert to Illustrator 2021 or 26.0. This will fix it. The ArcGIS Maps for Adobe update to be compatible with 26.1 will be released soon.

      Dead Taco
      Dead Taco
      Known Participant
      May 23, 2022

      Same problem here on all systems with the ArcGIS for Creative Cloud plugin installed.  Illustrator is unable to use the AIX file format and tosses the error on startup.  This all started happening after the last Illustrator update, and it's affecting everyone in our company.

       

      Uninstalling/Reinstalling/Updating the plugin doesn't make any difference.

      Anubhav M
      Community Manager
      Anubhav MCommunity Manager
      Community Manager
      May 23, 2022

      Hello @Totoro Hugs @Annie Kitchen @Dead Taco,

       

      Kindly try reverting back to Illustrator version 26.0 from the Creative Cloud Desktop app and check if it helps.

      If not kindly reach out to the plug-in manufacturer for assistance.

       

      Looking forward to your response.

       

      Regards.

        Xingdong - Esri
        Xingdong - Esri
        Inspiring
        May 24, 2022

        Thank you @Anubhav M for helping out.

         

        Hello @Totoro Hugs @Annie Kitchen @Dead Taco, Sorry for the inconvenience. The ArcGIS Maps for Adobe team at Esri is working on a solution to address the plug-in's compatibility issue with the latest Illustrator v26.3.1. Please refer to the post https://community.esri.com/t5/arcgis-maps-for-adobe-creative-cloud-blog/illustrator-26-3-1-compatibility-issue-with-maps/ba-p/1174826 for detail and workaround.

         

        Xingdong

        ArcGIS Maps for Adobe

          Anubhav M
          Community Manager
          Anubhav MCommunity Manager
          Community Manager
          May 20, 2022

          Hello @Annie Kitchen,

           

          Sorry to hear about this experience. Can you see the AixFileFormat.aip file if you navigate to here?

           

          C:\Program Files\Adobe\Adobe Illustrator 2021\Plug-ins\Illustrator Formats

           

          Are you using the ArcGIS Maps for Adobe Creative Cloud? If yes, kindly uninstall and re-install the software from here: https://doc.arcgis.com/en/maps-for-adobecc/latest/install/install.htm

           

          Kindly update this thread if the issue persists or if you need further assistance.

           

          Thanks,

          Anubhav

            T
            Totoro Hugs
            Participant
            May 22, 2022

            Hi I'm having this exact problem. I've reinstalled everything several times (both Illustrator and ArcGIS Maps for Adobe Creative Cloud).

            The AIP file in question is on my system but the installer places it here:
            C:\Program Files\Adobe\Adobe Illustrator 2022\Plug-ins\ArcGIS Maps

            Illustrator launches gives the same warning as the person above got. The Extension seems to function but I'm unable to open an AIX file which is all I want to do.

            Mark

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