• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

PNG file import probleem

New Here ,
Nov 22, 2022 Nov 22, 2022

Copy link to clipboard

Copied

Hi all,

 

Recently, I have imported the png images into illustrators. initially it looks like below (normal)

 

DoyounKim_0-1669107508569.png

But after i save the file as in .ai format with option below

DoyounKim_1-1669107563155.png

 

and I re-open the that file.

 

It become like image below,

 

DoyounKim_2-1669107621418.png

 

I have tested lots of png images and I relized that it is not because of the file, which is imported.

 

Do you have any idea about this?

 

Thank you so much for your kind help.

 

with best regards,

 

Doyoun Kim

 

 

TOPICS
Bug , How to , Import and export

Views

209

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Nov 25, 2022 Nov 25, 2022

Hi @DoyounKim,

 

Sorry for the inconvenience caused by this issue. As Doug said, we have addressed the issue in v27.0.1.

However, to resolve the issue in the existing files, you will need to update to v27.0.1. Then relink all the images.

 

Let us know if the issue persists after doing this.

 

Thanks,

Anshul Saini

Likes

Translate

Translate
Community Expert ,
Nov 22, 2022 Nov 22, 2022

Copy link to clipboard

Copied

Looks like this bug, which Adobe claim is solved in 27.0.1 (but has reoccurred before):

https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/45228802-illust...

 

What version are you using?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 25, 2022 Nov 25, 2022

Copy link to clipboard

Copied

Hi @DoyounKim,

 

Sorry for the inconvenience caused by this issue. As Doug said, we have addressed the issue in v27.0.1.

However, to resolve the issue in the existing files, you will need to update to v27.0.1. Then relink all the images.

 

Let us know if the issue persists after doing this.

 

Thanks,

Anshul Saini

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 26, 2022 Nov 26, 2022

Copy link to clipboard

Copied

LATEST

There was an issue where the color mode went to indexed for exporting pngs with a corrupt transparency channel. Open png in Photoshop, and change the color mode to RGB and save. Update your Illustrator to get rid of this issue. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines