PNG Problems: Illustrator 2018

[M_G6]

After installing Illustrator 2018 yesterday, I can no longer export a vector file as a high resolution PNG file! And any attempt to increase the PPI in the dialog Export box has no effect on the final product, no matter how high a number I enter into the box. What happened here? I tried a TIFF export, and that looks good. It only seems to happen when I try to export my vector art as a PNG (transparent background). Any suggestions? Or is this a glitch?

[Larry G. Schneider]

This has been reported by other users. One workaround seems to be using Export for Screens which will allow increased ppi counts.

[M_G6]

Just got off phone with an Adobe tech. We reset preferences/re-installed version 2018, and the problem cleared up.

[Victor Duron]

Did you reset firs and then re-installed?  how you reset the preferences?

[M_G6]

The tech did it remotely (controlling my screen), but as I recall, he re-named the preferences folder, uninstalled the app, then re-installed it.

[Seanifer]

I am having the same issue with exporting PNG's.

Where would I find the preferences folder that I need to remove of before I reinstall it and all my plug-ins again ?

[M_G6]

This Adobe help file shows you where it's at:

How to set preferences in Illustrator

[Victor Duron]

Yesterday I did the process of the reset and then re-install but doesn't work so I return to the before version, but today I try updating again but in the step where ask about if I want the preference of the old version I did not and now the new version it's working correct I can do the png with 200 o more dpi  and the result is the correct, so the bug look like a problem with the preference of your before version are not 100% shareable with the new ai cc 2018

[AshutoshChaturvedi]

a simpler Workaround: please execute the attached javascript using File menu>Scripts>Other scripts - shortcut  CMD+F12 on MAC and CTRL+F12 on Windows

Download the script from here: https://adobe.ly/2ipew7w

[dssv12]

Can someone please explain, in PLAIN ENGLISH, how exactly we are supposed to fix this issue. I am sitting here trying to figure out how to fix the problem based on comments thus far and am just stuck.

• I do not know how to install scripts.

• It is not clear how I am supposed to "change" or "reset" preferences.

I just installed 2018 this morning and already it's a HUGE PAIN. Please help. This is UNACCEPTABLE that you have messed this up so badly in the release. When I export a PNG, I should have the option to change the .ppi, (like I did every day until today) but every time I do, it goes back to default of 72 even when I select 300.

Please explain how to fix this. Extra helpful if you remember not all of us are technically savvy with the innerworkings of our computers. Just tell me in PLAIN SIMPLE INSTRUCTIONS STEP-BY-STEP.

Thank you.

PS - the fact that I have wasted over an hour of my workday on this is NOT OKAY, will NEVER be okay. You have stopped any production for the day until this issue is resolved. COSTING ME TIME AND MONEY.

BAD BAD BAD ADOBE!!!! FIX IT NOW

[AshutoshChaturvedi]

Hi Diana

here are the steps

1. refer to my earlier post and download the file to your disk it is a plain text file with jsx extention

2. Launch Illustrator and use the menu item as below and open the file you saved in step 1

3.

4. Once done restart Illustrator (reccomended)

hope this helps

[dssv12]

This worked, thanks!

[Seanifer]

Thanks for the help/script. This worked for me.

Sean

[pamelam74]

Thank you, this worked. I spent several hours going crazy about this today....

[BadMove]

Thanks! It worked. But it is surprising that this basic feature haven't been beta tested before the release. Come on Adobe. You can do better. I believe in you. 😉

[Joe Duhamel]

Bless you!!!!

[dean0302]

This isn't working for me. Any ideas why?

[snigam12]

So is the workaround provided by Ashutosh not working for you?

[clinthawkins]

ok so the script fixed the resolution issue, finally saving files at the right size/dpi as a PNG, but the finder location is still lost.  It used to keep my Finder location (i.e. open a file, work in it, go to export right in the same folder, beautiful)... now everything resets straight back to original settings and saves to the desktop. Grrrr! Whyyyyyyyyyy???? and how do I FIX this???

[clinthawkins]

OK, I love you Adobe guys, but this has seriously cost us an entire day of time, will cost another day of rework and ruined materials. This 2018 "improvement" has a lot of promise, but so far has produced 300 bad files for us and killed about 20 DTG shirts before we realized "why are these looking soft?". This has TREMENDOUSLY slowed down our production flow by adding steps to each file export. We need a means of fixing the finder issue as well as the DPI fix script! 

Thanks!

c

[Joe Duhamel]

Run, don't walk, and download Default Folder X. Been using it for decades. Insanely valuable productivity tool. St. Clair Software: Products

[dean0302]

No. I have ran the script. I have uninstalled, reinstalled, ran the script again. Nothing. No Transparent Background options when exporting Selection

[dean0302]

Got it! Looks like it updated and the workflow has changed to a small gear icon to designate background effect.

[page610]

This originally did not work for me because illustrator didn't recognize the file. I changed the name from:

PNGResolutionReset.jsx.txt

to:

PNGResolutionReset.jsx

Problem solved.

Thank you!

[jennbenn]

A combination of Preference reset, Uninstall/Reinstall, Ashutosh's script, and hard (system) restart worked for me. I also had to rename the script file (the original script file and recommended script file names would not open/grayed out). Thank you all! (Mac OS 10.13)

Original file name: PNGResolutionReset.jsx.txt

Recommended file name: PNGResolutionReset.jsx

New file name: PNGResolutionReset.js