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Possible bug?? Jagged lines

Explorer ,
Oct 19, 2018 Oct 19, 2018

I just updated Ai to the newest version and today while I was working on a project all of a sudden my entire project turned to "Outline" view without my even hitting any buttons. It then told me I it could't preview (I wasn't asking to so I don't know what that was about) and then when I tried closing and opening the file it told me my storage was maxed (I have 0.54% of my storage used so far.) Eventually I was able to get it back to regular viewing, but now I'm left with jagged lines. It's like a mix of pixel view and outline view. Just enough to bother my eye. Other files are fine, but this file seems to now be a problem. I've toggled all my view options and played with GPU preferences. Nothing changes. Is the newest update a bug problem?

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correct answers 1 Correct answer

Adobe Employee , Nov 05, 2018 Nov 05, 2018

Hi All,

We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1

Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in while updating.

Regards,

Srishti

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Community Expert ,
Oct 20, 2018 Oct 20, 2018

Which system are you on?

Did you migrate your preferences when updating?

Does that happen only with certain files or all of them?

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Explorer ,
Oct 20, 2018 Oct 20, 2018

I was on version 23, I believe. (I uninstalled and put 22 back on.) And yes, I did migrate the preferences. It's only this one file. All the rest seem to be fine. And it's only noticely on angled lines, of course.

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Community Expert ,
Oct 20, 2018 Oct 20, 2018

Can you show a screenshot?

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Explorer ,
Oct 30, 2018 Oct 30, 2018

Sorry, I can not. (My website has crashed and my thoughts are elsewhere.)

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Adobe Employee ,
Oct 30, 2018 Oct 30, 2018

Hi Sherri,

Does it show error "Can't finish previewing"?

Regards,

Srishti

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Explorer ,
Oct 30, 2018 Oct 30, 2018

Yes, it did.

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Adobe Employee ,
Nov 05, 2018 Nov 05, 2018
LATEST

Hi All,

We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1

Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in while updating.

Regards,

Srishti

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