Prevent anchors snapping together in Direct Selection tool

[Black Platypus]

Aargh, what is happening? 😅

today, I'm having the issue that Illustrator snaps both handles of path anchor points together so that I can't use them separately anymore.

https://www.youtube.com/watch?v=0N0tJg4t76Q

I could swear this wasn't happening before; and if it was, not when the handles were so far apart 😶

Did I accidentally hit a key to toggle this snapping feature?
How can I disable it?

Thank you peeps :hatching_chick:😊

[Anubhav Majumder · Accepted solution]

Hello Black Platypus,

Sorry to hear about this experience. I would request you try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.

Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article. 

Looking forward to hearing from you.

Thanks,
Anubhav