Preview not working - Illustrator 29.5.1 MacOs Sequoia 15.5

Forum|Forum|9 months ago
June 3, 2025
1 reply
2003 views

Now I get the attached message when I open up my AI file. I've been able to open it and preview it fine before. Now this.

So I downloaded the latest update, and still the same message.

Any ideas?

I've tried switching from CPU to GPU and I get the same message.

Monika Gause

Community Expert

Please tell us more about the hardware specifications and the nature of the file.

WHen was the last time you rebooted the computer?

S

SundayGladiatorAuthor

Legend

MacBook Pro, 16in 2021 - M1 Pro chip - 32 GB ram - 929 GB free storage space.

Restarted several time. Same result.

File is an 82 MB ai file. It has a bunch of imported PNG images.

Worth noting - when I deleted all the imported PNG images in the ai file, the preview then started working. But that's a deal breaker for me obviously.

The mystery is just last week I opened the very same file without preview issues. No changes to the hardware that I've done whatsoever.

S

SundayGladiatorAuthor

Legend

Hi SundayGladiator

Hope you're doing well!

Just wanted to follow up on the issue. Were you able to resolve the issue by following the suggestion? Please feel free to update the discussion if you need further assistance from us.

We would be happy to help.

Thanks,

Harshika

Hello Harshika,

Thank you for the follow up. So as I noted in my earlier post, I do have full disk access on for Illustrator and still go the 'can't finish previewing..' error message.

However I have been able to successfully isolate the PNG file that was causing the issue. I have about 15 or so transparent PNG files linked to the AI file. Once I substituted this particular transparent PNG with a JPEG, the preview started working again.

Conclusion: This version of illustrator cannot handle an excessive number of linked transparent PNG files? Size-wise the PNG files are nothing exorbitant - 382kb to 3.5mb. Once replaced with a JPG version of same graphic, preview started working again.

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