Previews not working in Illustrator 2023

Forum|Forum|3 years ago
November 9, 2022
4 replies
3028 views

Is anyone else having this issue? The previews have stopped working in Illustrator since I updated to the new 2023 version. It's killing me, I regularly cycle through many files every day, and now I can't. I posted a bug request, but haven't received any response.

Performance

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Correct answer Anubhav M

Hello @Cris at Precision,

Would you mind installing the older version of Illustrator (v26) by following the steps shared in this help article (https://helpx.adobe.com/download-install/kb/downloaded-older-app.html) and checking if it helps?

Looking forward to your response.

Regards

V

veronicam57668877

Participant

The version v27.2 and all the v27 stopped working today. I was working on a project which I had to save in different file formats and when I tried to save in .eps, there "save" button wasn't working. I tried to cancel but the "cancel" button wasn't working either. I had to force quit because nothing was working. I finally had to go back to the version v26.5.2 to be able to save a file.

K

Kev_lar

Participating Frequently

It happned to me when I deleted 2023 version. I am currently usoing 2024. So I reinstalled the 2023 verions and I can preview files (AI and EPS) again. oud think that there would be some type of quality control over at adobe for problems like this.

D

DigitalD2

Participant

Has there not be a fix for this issue yet. I see that the first post of is was on Nov 09, 2022 and now it is Dec 16, 2022 and with as much as Adobe is charging per month for their software I would have thought an fix for this to have come out. I just installed Illustrator fresh and went to card presets and nothing will show. I didn't go to any other area to see if they are working, I would guess they aren't. So Adobe when will this bug get fixed or stop charging for access to the app untill it is fixed.

Anubhav M

Community Manager

Hello @DigitalD2,

Sorry to hear about this experience. Would you mind using Adobe Bridge (https://helpx.adobe.com/bridge/get-started.html) to manage and preview your PDF/PSD/Ai/EPS and RAW files and check if it helps?

Also, share some more information, like the exact version of the OS/Illustrator and some screenshots of the problem, so that we can investigate this further.

Looking forward to your response.

Thanks,

Anubhav

Anubhav M

Community Manager

Hello @Cris at Precision,

Sorry to hear about this experience.
Kindly try using Adobe Bridge (https://helpx.adobe.com/bridge/get-started.html) to manage and preview your PDF/PSD/Ai/EPS and RAW files and check if it helps.

Looking forward to your response.

Thanks,

Anubhav

C

Cris at PrecisionAuthor

Known Participant

It's a temporary workaround, but extremely slow in comparison.

Anubhav M

Correct answer

Community Manager

Hello @Cris at Precision,

Would you mind installing the older version of Illustrator (v26) by following the steps shared in this help article (https://helpx.adobe.com/download-install/kb/downloaded-older-app.html) and checking if it helps?

Looking forward to your response.

Regards