• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Previous Guides Not Visible in Recovered File

New Here ,
Jan 10, 2024 Jan 10, 2024

Copy link to clipboard

Copied

I had to resave a recovered file after a crash, but the recovered file won't display any of the guides. Guides are not hidden and I am not in Trim View. I've tried both GPU and CPU Preview, and still nothing. The guides are on their own layer, which is not hidden. The individual guide objects are also not hidden. I can see them in the layers panel, and they will highlight once I select them. I use guides to mark off margins, so I need to be able to see them without having them selected.

 

I can create new guides and see them with no issue, it's only the pre-existing guides at the time Illustrator crashed that I cannot see. It's not a huge deal to delete and add new guides, but if there's a way to fix this, I'd like to know in case it happens again in the future.

 

I'm using Illustrator 28.1 on Mac OS Sonoma 14.0

TOPICS
Tools

Views

95

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Adobe Employee ,
Jan 10, 2024 Jan 10, 2024

Copy link to clipboard

Copied

Hi @BaileyTaraBori,

 

I'm sorry to hear that you're facing issues with recovered files and the visibility of guides. Unfortunately, the recovery process in Illustrator may not always restore every aspect of a document, and the visibility of guides can be one of those aspects that might not be retained.

 

As you've mentioned, creating new guides is a viable workaround, but I understand that it may not be ideal. To minimize the risk of potential issues during crashes, it's a good practice to save your work frequently and consider creating backup copies at key stages of your project.

 

I appreciate your understanding, and if you have any further questions or if there's anything else I can assist you with, feel free to let me know.

 

Best,

Anshul Saini

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 10, 2024 Jan 10, 2024

Copy link to clipboard

Copied

LATEST

Thank you. I was able to see my guides again by closing and reopening the file.

 

I've had to recover files before, but I've never had this particular issue and couldn't find anyone else who had. Now I know!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines