Print to Epilog Laser in AI

Forum|Forum|3 years ago
January 24, 2023
2 replies
2910 views

Not sure if this is a AI problem.

When sending files to an Epilog CO2 laser engraver encountering randomness on whether the entire image will print. This requires multiple times to re-send the files. When sending in Photoshop this is not a problem. As an example today when printing a 24X12 inch image and viewing in Epilog Job Manager only 17 X 11 was showing in Epilog Job Manager preview window. The occurence is so frequent the user has to go back and double check and often delete the file and re-send.

Thanks

Print and publish

S

Shane33893353nd0p

Participating Frequently

Ive been encountering the same issue. Even worse the media size is inverted and every time you go to the seetings they have reset to a default. Did you get any responce about this issue on the forum

W

westdr1dwAuthor

Legend

No, however in frankness I have not had an opportunity to get back to engraving within the past several months. Good luck with your project. If you have any questions on converting pictures to drawings for engraving I can try to answer them. Most of my images are of landmarks though.

D

donl1970

Participant

Has anyone received any updated info on this? I'm having to rotate, change settings, click "Done" and then select "Print" again. I mean, I've found a fairly consistent way of getting it done but it sure makes teaching my workers a difficult process.

This is how i solved issue with inverted media and Epilog print driver and AI. Go to windows devices / Printer & Scanners. Find your Epilog Printer. Set it as default. Then 1. Click Printer Properties 2.Preferences. 3. Set paper (piece size) to whatever your print bed is, in my case it's 24"x18". This size will now be the default media whenever the epilog print driver opens.

Anubhav M

Community Manager

Hello @westdr1dw,

Sorry to hear about this experience. Would you mind checking if Illustrator also behaves this way with other files and if updating the drivers for your Epilog device (https://www.epiloglaser.com/tech-support/epilog-drivers.htm) and restarting your computer helped resolve this issue?

If the issue persists, kindly share some more information, like the exact version of the OS and Illustrator, screenshots of the Print Settings used, and a sample file (https://community.adobe.com/t5/illustrator-discussions/share-your-files-in-6-simple-steps/td-p/12967531) so that we can investigate this further.

Looking forward to your response.

Thanks,

Anubhav

W

westdr1dwAuthor

Legend

Anubar;

I checked with Epilog since we have the latest driver from them. They were asking to check if we have the Student version of AI. I am fairly confident we have the full version vice Student.

Thanks

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