Printer cutting off left hand edge all of a sudden

Forum|Forum|3 years ago
April 23, 2022
2 replies
1047 views

So here's the rub..
I have printed off my file that I have been changing dozens of times over the last few months.

Every other time the printer placed the file in the center of the A4 paper, but now the printer jams it on the left hand edge and cuts off 5 mm off the edge.
NB, I get the people at the print shop to print it.
Have I done something differently on the AI file?
I save it as a PDF file.

can you help me to understand how the file is placed for printing?

thanks heaps for your replies.
Love AI.

Print and publish

This topic has been closed for replies.

Monika Gause

Community Expert

Did you set up the artboard size in the exact size the print shop has specified? e.g. A4 if in Europe, Letter in the U.S.?

And if you then open the PDF in Acrobat, does it look right?

If that is both the case, then the print shop is doing something weird or has provided wrong specifications.

M

michael22530247qquiAuthor

Known Participant

Hi there. I printed it off on y home computer and it works fine.
Normally the file sits in the middle of the A4 page , but today it was butted up to the left hand edge and cut off 5mm from the edge.

The copy shop were adamant that they had it right , what do you reckon they are doing wrong?

Monika Gause

Community Expert

Did you set up the artboard size that they specified?

If you set up a larger artboard and then need to rely on the printer resizing your artwork, this won't work. So please tell us how the file is set up.

If they print on A4 - is your page size A4?

M

michael22530247qquiAuthor

Known Participant

Hi there. I print the file off on my printer and its perfectly fine.
What are they doing at the print shop?

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