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Participant
April 29, 2021
Answered

Printing out of Illustrator gives green tint to all color

  • April 29, 2021
  • 3 replies
  • 9824 views

Having the toughest time figuring this out. I've changed color settings (RGB/CMYK) and messed around with color profiles but always gives me green-ish colors printing from Illustrator. 

 

Funny thing is, I set some keynote document up and use the same colors to print, and it works totally fine. If Keynote can, why can't illustrator???

 

I'm using the Canon IR Advanced 3330 printer. Any help is appreciated. 

This topic has been closed for replies.
Correct answer Bobby Henderson

I know this is a late response, sorry - but as I just started my sublimation business, I am getting this same problem. If I do NOT start with a NEW doc in cmyk, it keeps reverting everything to RGB. Even then, it has only worked "most" of the time. Sadly, when placing or opening (and then copy and pasting) an image, even one I created from scratch in an RGB doc, Illustrator is restructing it as RGB. WHY? The print copies shows grey. The screen shows grey. The screen colors match the print. It's an Epson ET-2850 using an ICC profile from the ink manufacturer to adjust for their ink, and on solid blacks, it works! On some greys, it works!? On other greys... no? WHAT? WHY? It's not my heat press or shirt (cause text works fine on hard objects and by the pics, you can see the colors working??), it's clearly not my printer ... it's illustrator using RGB to make grey or black and seemingly random??? It's not the unique Hippoo ink ICC profile for the printer because that is matching original image quality quite well. And, I've tried the solutions MikeGondek listed (and I appreciate those) - but that hasn't fixed it. The attached pics - the triangle is excessively green: but - A NEW cmyk print doc. Instead of redrawing the triangle, I imported it form the bad RGB doc and used a new fill to 50% K as previously noted (And on reopen, illustrator is not reverting it to RGB, so the CMYK "appears" to be holding??). You can see on the star wars attachment - color on page is absolutely grey. But in print, clearly, the software was using an RGB code that resulted in green (and no, I have no ink shortages). I've been designing for years and never had this problem. I would not have even KNOWN about this if I had not started sublimating because on paper - this looks right. However, sublimation requires colors to be a true, genuine CMYK, not RGB, so when transferred, these problems do not exist and I have NO idea what to do. I am totally defeated by this. Any solutions would be great. I am running the most recent versions of Adobe for PC. I pay a lot for this subscription and only use 2 programs... so I pay a lot for things I don't even use ... but it "was" worth it up until this mess. I am 3 weeks into trying to fix this and searching the internet for answers.


When gray tones print with a slightly green or red cast or even both from one end to the other in the same print job it is sometimes the fault of the printer. The first large format printer we bought for our shop was a Roland VersaCAMM thermal inkjet printer. It worked great for the most part. But we went through hell on any occasion we tried to print things with a neutral gray, such as brushed aluminum textures, simulated diamond plate, etc. The printer just physically couldn't print a perfectly even gray. I don't understand why. I could wrap the end of a print around to the edge of the other end and the gray would be different regardless of the artwork having the same gray value across the design. Our problem was solved when we finally retired that printer and switched to using a HP Latex 360 printer (also with a different RIP application). No more grayscale problems.

3 replies

Brad @ Roaring Mouse
Community Expert
Community Expert
June 8, 2023

This sounds like you might have double color-management going on. i.e. perhaps the Canon is doing it's own on top of what you are doing in Illustrator. If you choose to let Illustrator do the color management, you MUST turn off any such management on your printer, and vice versa.

Known Participant
June 11, 2023

Thank you, Brad. So, this was a good idea and I have double checked it: Epson in default ICC and let software manage it. Same problem. Epson in default ICC and make software use custom ICC built for this ink. Epson in custom ICC built for this ink, and both software managed and custom ICC managed. Same issues.  So, as of today, I flushed all the cartridges.... lost a LOT of ink. But, in the event there was something wrong, I dumped it all. I replaced it with the same brand of ink and same paper. Attached is a photo of the sublimation color test page before dumping the ink: the greys look amazing (10% K, 20% K, 30% K... and so on). However, on the before ink change cloth, you can see that it is definitively green on the grey line. This is a NEW, illustrator CMYK print 8.5x11, 300 dpi. Printed with the software using its own color management profile and the printer using the custom ink-type override ICC profile. Then you can see the print after changing the ink. Nothing has changed (and you might be able to see that the purples are anything but purple). So - not the ink and apparently, not the way the printer is combining the ink. However, I changed the software and hardware profiles to custom ink management and you can see in that t-shirt press that it's still a no-go - using identical icc profiles and I'm getting no farther. The grey's are as green as a frog. Again, these are not RGB values. I personally checked each one to ensure that it was a K value. My other option is to try a different printer (I have one coming), but printing on paper won't matter since the paper print is accurate. My other other option is to try a different color profile for illustrator and the printer and I'll be doing that, too. I've also tried major variations in heat press since I was told that could cause a green "tint" to blck - but no difference. 😞

Brad @ Roaring Mouse
Community Expert
Community Expert
June 11, 2023

There's some serious problems in your ICC profiles .... Your yellows (e.g. the gradient bar on the left) should not have cyan in them. My other guess would have been a contaminated print head, but based on this print, that's not the issue. It's definitely a bad ICC in your chain.

"I personally checked each one to ensure that it was a K value"

Doesn't matter, your printer is an RGB printer so that K value is being sent as its equivalent RGB and then converted to CMYK by your printer.

By the way, I downloaded that same test page that you used, and it's not at all CMYK...it's an RGB image. Which, in the end doesn't really matter as, like the K values, any CMYK data will be sent as RGB anyway.

 

How are you printing these tests? What sustem? Are they all from PDFs/Acrobat? from Illustrator?

What did you use to create a custom ICC profile, or was it supplied to you? (Can you upload it here?)

Mike_Gondek10189183
Community Expert
Community Expert
April 30, 2021

If you like your Keynote with no color profile, then in Illustrator

File >> Document Colro Mode >> CMYK (as that is a CMYK laser printer)

Edit >> Color Settings >> emulate Illustrator 6

Edit >> Assign profile >> don't color manage

 

Check it look good on a color calibrated screen then print.

junjoeAuthor
Participant
April 30, 2021

Thanks for the tip. I tried it and it's still printing out greenish, especially the grays. 

 

I'm starting to give up printing out of illustrator and finding other methods to print out such as keynote or just pdf or something if it works. 

 

I just don't understand how keynote is fine and illustrator is a complete mess. blows my mind. 

Known Participant
June 7, 2023

I know this is a late response, sorry - but as I just started my sublimation business, I am getting this same problem. If I do NOT start with a NEW doc in cmyk, it keeps reverting everything to RGB. Even then, it has only worked "most" of the time. Sadly, when placing or opening (and then copy and pasting) an image, even one I created from scratch in an RGB doc, Illustrator is restructing it as RGB. WHY? The print copies shows grey. The screen shows grey. The screen colors match the print. It's an Epson ET-2850 using an ICC profile from the ink manufacturer to adjust for their ink, and on solid blacks, it works! On some greys, it works!? On other greys... no? WHAT? WHY? It's not my heat press or shirt (cause text works fine on hard objects and by the pics, you can see the colors working??), it's clearly not my printer ... it's illustrator using RGB to make grey or black and seemingly random??? It's not the unique Hippoo ink ICC profile for the printer because that is matching original image quality quite well. And, I've tried the solutions MikeGondek listed (and I appreciate those) - but that hasn't fixed it. The attached pics - the triangle is excessively green: but - A NEW cmyk print doc. Instead of redrawing the triangle, I imported it form the bad RGB doc and used a new fill to 50% K as previously noted (And on reopen, illustrator is not reverting it to RGB, so the CMYK "appears" to be holding??). You can see on the star wars attachment - color on page is absolutely grey. But in print, clearly, the software was using an RGB code that resulted in green (and no, I have no ink shortages). I've been designing for years and never had this problem. I would not have even KNOWN about this if I had not started sublimating because on paper - this looks right. However, sublimation requires colors to be a true, genuine CMYK, not RGB, so when transferred, these problems do not exist and I have NO idea what to do. I am totally defeated by this. Any solutions would be great. I am running the most recent versions of Adobe for PC. I pay a lot for this subscription and only use 2 programs... so I pay a lot for things I don't even use ... but it "was" worth it up until this mess. I am 3 weeks into trying to fix this and searching the internet for answers.

Monika Gause
Community Expert
Community Expert
April 29, 2021

Changing back and forth between document color mode will only make it worse.

 

How is your color management set up?

 

Which document color mode is this originally?