Problem saving file. Stuck in save window

New Here ,
Mar 17, 2022 Mar 17, 2022

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I have a problem with saving files in Illustrator. After entering in save window, the 'save' button is still gray in color and unclickable, the 'cancel' button is black but cannot click also. It's a problem when I create a new document because cannot be saved. Please help me...

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Import and export , Sync and storage

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Adobe Community Professional ,
Mar 18, 2022 Mar 18, 2022

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Without any system info and critical details such a save locations we can't really tell you much. Typically, though, such issues come down to permissions issues on the file location itself or the temp folders used by Adobe apps, so start by checking this.

 

Mylenium

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Adobe Community Professional ,
Mar 18, 2022 Mar 18, 2022

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Adobe Employee ,
Mar 18, 2022 Mar 18, 2022

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Hi @Endoappleseed007,

We are sorry for the trouble. We have logged a bug with the Product team, and they have started investigating the issue.

It seems the issue started right after the release of the macOS Monterey v12.3, as it is happening with the new & older version of Illustrator.

 

I would request you to please upvote this UserVoice (https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/44917468-can-t-... if not done already. By doing this, you will keep getting updates on the issue.

Also, we checked on multiple Mac machines running macOS Monterey v12.3 and were unable to replicate the issue.

We checked with multiple users on a remote session, and installing an older version also didn't help.

One user reached out to us, and uninstalling the whole creative cloud resolved the issue for him. However, it is not an ideal or recommended resolution.

I would request you to please share a few details it would really help us investigate the issue:

  • Please confirm you are running macOS Monterey v12.3
  • Please confirm the exact Illustrator version you are using
  • Please confirm that the save option is greyed out and is unclickable (Share a screenshot if possible)
  • Where are you trying to save the files? (Please mention the location or destination folder name)
  • Share the SPX file from MAC (Most Important):
    Click on Apple Icon > About this Mac > System Report
    This will launch the System Profiler
    Then Click File > Save > Save in Creative Cloud Files or anywhere you like.
    Then open https://assets.adobe.com/files if saved on the Creative Cloud folder.
    Click on three dots next to spx file > Share > Copy Link and paste the download/ copy link here.

 

We will be looking forward to your response.

 

Regards,

Anshul Saini

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Adobe Employee ,
Apr 05, 2022 Apr 05, 2022

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Hi @Endoappleseed007,

 

We are glad to inform you that the save button greyed out/ unclickable issue has been addressed. We worked with Apple and addressed this issue with the latest macOS update, v12.3.1, released last week. I would request you to update and let us know if the issue still persists.

 

Regards,

Anshul Saini

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