Problem with exporting pattern tiles in illustrator 2020:

[birdobject]

Problem withn exporting pattern tiles:

After creating a seamless pattern, I am "exporting as" a png 300 dpi using appropriate artboard & range.

This is what happens....even on patterns that In have successfully exported before.

ANYONE have a suggestion as to whatn In am doing wrong?  Thank you upfront.

[Anubhav M]

Hello @birdobject,

Thanks for reaching out. Would you mind sharing some more details, like the exact version of the OS/Illustrator, a link to a sample file you're having trouble with after uploading it to Dropbox/Google Drive/etc., and the exact details of your workflow, including a screen recording of the problem (https://adobe.ly/4ckUbGK), so we can investigate this further?

Looking forward to hearing from you.

Thanks,

Anubhav

[birdobject]

Using Illustrator 2020 on Mac.

Link to file: https://www.dropbox.com/scl/fi/5dmrv1297s9prk0fwg7fx/Floral-Combo.ai?rlkey=tgqvhomyu2c26oh8g6tsahlz3...

Link to recordings...Probaly will want to speed up... https://www.dropbox.com/scl/fo/f0we01uznaef50qwthfwv/AAizlgqwg-g2qCX_VclfsnY?rlkey=vkxmnnlr97ce93x6g...

THANK YOU!!!

[Doug A Roberts]

The export thumbnail looks normal at my end:

Does the pattern not export if you click OK?

[Merry27066139vzfp]

Nothing shows up. I get a blank document when I export. I am going to reload illustrator & see if that changes anything. Thank you for your help

[Ton Frederiks]

If you are using Illustrator 2020, you cannot uninstall/install because that version is no longer supported.

So be careful, you can reset preferences:

https://helpx.adobe.com/illustrator/using/setting-preferences.html

[Monika Gause]

Check "Use artboards" in the first dialog box.

If you just ignore the missing preview - does that work?

[birdobject]

Monika, I use artboards, choose range etc. Nothing works. Ignoring preview doesn't get me an exported file.

[Monika Gause]

The missing preview could just be an issue with that dialog box - a bug.

So can you just export?

[birdobject]

I did as you suggested...just export but it can't be exported as  a pattern tile then.  I tried exporting a square filled with the pattern but I can't get it at 300dpi...or shold I say I don't know how.

Thank you Monica!

[Monika Gause]

There are several issues with the 300 ppi export anyway. The most prominent being that the resampling will cause transparent edges along the file.

But if you ignore that and want to export a different size, then you also have the option to just use different pixel dimensions. You can then set the file to another resolution in Photoshop.

[Ton Frederiks]

It is a reproducable bug.

See:

https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/48119207-previe...

[Mike_Gondek]

From your screenshot my best guess is the problem is that the preview is blank.

• What happens when you export do you get a blank file? 
• What OS & Illustrator versions are you using? 
• What happens if you choose the art and choose object >> rasterize. 
• Does it export to other file formats.
• Have you installed any plugins since the issue started.
• Does this happen if you create a new file, and just draw a simple shape as a test?

[birdobject]

Using Illustrator 2020 on mac.  I have succesfully exported other files but when I try to export them agin In get the same blank preview. No plugins. I have made patterns from scratch , redone files etc...Always get the same thing. Possibly re install Illustrator? THANK YOU!!

[Monika Gause]

If you just ignore that litte preview and click OK, what happens? Do you not get a result?

[Ton Frederiks]

I see the same, no preview with export as...

But it does export.

Try to use Export for screens and use Artboards, this has a preview.

Don't forget to click the cogwheel to set the Anti-aliasing method to Art-optimized.

Before you do this, unlock the grey background and nudge it 1 pixel down or you will end up with a light 1 pixel line in the export.

[Merry27066139vzfp]

Export for screens doesn't get me a 300dpi image ... is there a way to change dpi?  Should I load a different version of Illustrator? I have reset my workspace preferences in the 2020 version & that doesn't seem to help.

[Monika Gause]

Export for screens can be configured to 300 ppi.

The thing is that resolution doesn't matter. It's all about pixel dimensions. Resolution is just metadata.

[Ton Frederiks]

[Merry27066139vzfp]

Thank you so much... i definitely need to know a lot more about illustrator. You have really helped me ....so big big thanks

[Ton Frederiks]

Good to hear you could solve it.