Problem with type on a path after updating to ver. 26.1

[dcorsello999]

After updating to ver. 26.1, upon opening a drawing that contains text on a path, I found the text had moved.  Here's a .png export of the drawing as it was after the last successful save:

Here it is upon opening after the update:

I was able to fix the problem with surprising difficulty.  The text that moved is on the inside of an eliptical path.  Not sure if this is a bug, but that's how I'm reporting it.

[dcorsello999]

Confirmed that this is a problem with the update to ver. 26.1.  On a second computer, before the update, the design appears like the first image.  After the update, it appears like the second image.  This rules out a recent display driver update on the first computer as the cause of the problem.

[Monika Gause]

Did you already try and reset the preferences?

You can rename the preferences folder as that will be reversable.

[Srishti Bali]

Hi there,

Sorry to hear about this trouble. I tried it on my machine but couldn't replicate this issue. Could you please share a few more details to like:

• OS and version of Illustrator
• Is the issue specific to this file?
• Is it possible to share a sample file? 
• Also, please confirm if the suggestions shared by Monika worked for you?

We're here to help!

Regards,

Srishti

[dcorsello999]

I'm running Windows 11 ver. 21H2.  My Illustrator version is 26.1.  This issue occurs in every file that contains type on a path that was saved in a version prior to 26.1.  In each case, the path is an ellipse, and on file open, the type is shifted by 90 or 180 degrees from the desired position.  However, the positioning handle remains at the desired position.

Renaming the preference folder does not fix the problem.

In all files, including new ones created in ver. 26.1, the UI is glitchy when attempting to position type on a path.  While moving the positioning handle, the text jumps to the opposite side of the ellipse and back repeatedly.  For files in which the text is shifted at file open, the text often jumps into proper position upon moving the handle slightly to the right or left and returning to its original position.

I saw another issue posted in this forum about glitchy behavior when moving objects via drag and drop.  Maybe my issue is part of that issue.

[mac515044048]

Our company is experiencing this same issue:

View in Illustrator 26.0.3 appears correct with type at the top of the shape, when opening the same file in 26.1 the text appears to stick to the left side of the shape.

[mac515044048]

[DanFeather]

I have pretty much the same problem. And it's a HUGE problem since I have a slew of variations of a new logo that needs web files generated. But now all the files have type on a path that's wonky.
Before the 26.1 update, the type on path was all positioned to read in the "up" orientation.

Now, it's all upside down:

I renamed and removed the preferences (~/Library/Preferences/Adobe Illustrator 26 Settings/), but that didn't help.
I'm using an M1 Macbook Pro, Mac OS Monterey 12.1.
This is most troubling. Interesting that, in searching for this problem, it seems it's happened at least twice when the app is updated. Maybe "check type on path" should be on the pre-release checklist?
Is there hope that I can revert to the last version to finish getting this project out the door?

[Monika Gause]

If resetting the preferences does not help, report it as a bug:

http://illustrator.uservoice.com

[dcorsello999]

I reported a bug last night.

[Anshul_Saini]

Hi All, @dcorsello999 @mac515044048 @DanFeather 

I checked with the team, and this issue was addressed in Illustrator v26.1. However, we have discovered this issue is happening on some older files created on an older version of Illustrator.

This is mainly due to the path created as a rounded rectangle disguised as Circle, which causes the issue while editing it.

I would request you to check this and confirm. If that is not the case, I will request you all to share a download link to a file in which you are using the issue, and we will check at our end.

We will be looking forward to your responses.

Regards,

Anshul Saini

Note: Marking this as correct to highlight.

[dcorsello999]

Hi Anshul,

Thanks for your reply.  I've never used the rectangle tool to create an ellipse, only the ellipse tool.  And the problem started immediately after I upgraded to 26.1.  So, to me, the problem was introduced, not addressed, in version 26.1.

I suspect the problem is related to the other part of the issue I reported, which is that repositioning type on a path is very quirky and challenging.  The type jumps from place to place while moving the handle, and it's difficult to get it to land in the right place, which for me is centered at the bottom inside of the ellipse.  This should be easy to reproduce, because it happens in every file I've created since I reported this issue.  I've tested in versions 26.03 and 26.1 on Windows 11 and version 26.1 on Windows 10.

Regards,

Dave

[dcorsello999]

Further, in playing just now with a brand new file, after setting the posistion of the handle to dead center at the bottom of the ellipse, the text jumped to the 90 degree position as in the second image I attached to my original post.

[Anshul_Saini]

Thanks for sharing & confirming it, @dcorsello999. I checked with the product team, and they are requesting a small recording and the file you will use in the video to demonstrate the issue. It would be really helpful for us. @DanFeather @mac515044048 

Looking forward to it.

Regards,

Anshul Saini

[dcorsello999]

Here's an example.  Often, it isn't this easy to get the text to the desired position.

[Anshul_Saini]

Thanks for sharing the recording, @dcorsello999. Would it be possible for you @DanFeather @mac515044048 to share the Ai files with us? If yes, please upload them to Creative Cloud/ Dropbox or any other similar service and share the download link here or via DM.

In your original post, you said that the text position gets changed when you open any old file in Ai v26.1 (90 or 180 degrees). We will check the file at our end and investigate the issue.

Looking forward to the Ai files.

Regards,

Anshul Saini

[dcorsello999]

Here's a link to a new video of this problem happening in the beta version of Illustrator.  The .ai file is attached to this post.

[dcorsello999]

I don't see the .ai file attached.  Here's a link to the file on shared-assets.

[Anshul_Saini]

Hi @dcorsello999,

Thanks for sharing the recording and file. I forwarded the video and file to the product team.

However, I want to follow up on your original post; you said, "After updating to ver. 26.1, upon opening a drawing that contains text on a path, I found the text had moved. " I would like to know if the text moved automatically on opening the file in v26.1? If yes, please share that file as well. I will open it in v2021 first and then in v26.1 to check if it is happening at my end.

Regards,

Anshul Saini

[dcorsello999]

Anshul,

I'll try to summarize the issues in this post.  There are two problems:  1)  opon opening a file, I find that type on a path has shifted from the position it was in when I saved the file;  and 2) while editing a file, type on an elliptical path jumps around erratically as I attempt to move it around the ellipse.  I include both problems in this thread because both involve the positioning of text on a path.

When problem #1 happens, it happens as follows:  1)  I create a new file and add two instances of type on elliptical paths.  2)  I save the file with everything positioned correctly, and I close Illustrator.  3)  I open Illustrator, and in the list of recent files, the preview tile for the file created in steps 1 and 2 shows text out of position in one  of the two instances of type on a path.  4)  I open the file and the text is out of position on one of the two paths as shown in the preview tile.  5)  I make corrections and save the filel.  Sometimes the fix is permanent, sometimes not.

Problem #2 is demonstrated in the videos I've created.

I'm new to Creative Cloud.  So far, I've worked with the following versions of Illustrator:  1) an unknown version of that installed on Windows 11 with my new subscription;  2) version 26.1, which I installed on both Windows 10 and 11; and 3) the current beta version, which I installed on Windows 11.  I'm having problems with the first design I've done in Illustrator CC.  I never saw problem #1 in the version of Illustrator CC that originally installed on Windows 11, and I haven't seen it thus far with the beta version I installed today.  Unfortunately, I don't currently have a file that exhibits problem #1.  What I have are production files that I've fixed.  So far, the fixes seem permanent.  But both problems should be easy to reproduce.  That's all the help and testing I can provide.  Thank you for seeing this through to a solution.

Dave

[Anshul_Saini]

Hi @dcorsello999,

Thanks for sharing the detailed information and reproducible steps. I have shared this with the product team. For issue one, it is hard to replicate at our end. The second issue I am able to reproduce and will be following up with the product team, and I will get back to you as soon as I get an update on this from them.

I really appreciate your time & patience.

Regards,

Anshul Saini

[DanFeather]

I have to say: this is pretty darned confusing and, ultimately, frustrating. I have traced the revision history of my affected files and found they were originally created in AI CS6. I am willing to swear that I began with a circle. I intended from the very start to make this text on a circle and would have had no reason to make a rounded rectangle and then increase the rounding until it became a rectangle disguised as a circle. Regardless, it has apparently undergone some "redefinition" as I moved to AI CC, and revised and cloned the original art. Though I can't identify the shape while selecting the path-with-text, when I select the path using the Group Selection Tool, copy, and then paste, the Properties pane indicates it's a "Path," and when hovering over the center point, a segment of the shape is highlighted—the same way a corner is highlighted when using the Rounded Rectangle Tool.

The bummer is that this is—as far as I can tell—all academic; it doesn't solve the problem. And Anshul's post sounds like there will be no fix provided in an app update. I'm seeing a lot of time "back to the drawing boards."
If I'm prematurely pessimistic, please let me know.

[dcorsello999]

PLEASE DO NOT MARK THIS ISSUE AS ANSWERED OR CLOSED.

(Please note caps are not shouting, but for visibility)

This problem is happening with new files, created from scratch in the latest version.  It's creating stress.  It is nearly impossible to position text at the top or bottom of an ellipse.  As soon as the handle is at the vertical position, the text shifts to the opposite side of the ellipse.  It takes far too long to get it right.  The build quality is very disappointing, especially considering the licensing cost.  I'm new to creative cloud, and so far, my experience is 7 out of 10. 

[Monika Gause]

Please follow up about bugs on Uservoice. That is the place where the engineers discuss. So if you want to tell them something: do it over there. This public forum is 95% not even Adobe staff. The forum doesn't fix bugs, the engineers do.