problema con el pincel a presión

[Tatiana24649763a4fp]

Buenos días a todos

Aqui escribo para hacer saber un problema que tengo con la aplicación de Ilustrator y mi tableta. La herramienta del pincel a presión que dice tener el programa no me funciona, a diferencia de otros programas que tengo como CSP o Photoshop que si está presente la función del pincel a presión con mi tableta Wacom.

He desisntalado e instalado de nuevo Ilustrator pero no me quiere funcionar. No sé si alguien pueda ayudarme con este inconveniente

[Monika Gause]

Which tablet and which Illutrator version is it?

[Tatiana24649763a4fp]

Wacom pro PHT-451 and Ilustrator the latest version, 26.3

[Monika Gause]

Did you go through the settings in the operating system?

https://helpx.adobe.com/illustrator/kb/wacom-tablet-issue-with-mac.html

[Tatiana24649763a4fp]

Si, pero sigue sin funcionarme, aún cuando tengo la app autorizada al acceso de la wacom

[Anubhav M · Accepted solution]

Hello @Tatiana24649763a4fp,

Sorry for the late response. I hope the problem is resolved by now. If not, I would request you try manually deleting the preferences for Illustrator by following these steps and share your observations with us:

• Close all Adobe applications.
• Go to the following locations
  ~/Library/Caches
  ~/Library/Application Support/Adobe
  ~/Library/Preferences
• Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 26 Settings folders to Adobe Illustrator. old, com.adobe.illustrator.old and Adobe Illustrator 26 Settings.old
• Launch Illustrator from the Creative Cloud.

Note: Location starting with this "~" sign indicates the User Library, which is hidden. So, you need to copy & paste the exact path in spotlight search or from Finder Menu > Go > Go to Folder > Paste the location in the dialog box like this:

Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. The location is mentioned above.

Also, try removing and re-installing the drivers for your Wacom Tablet from here: https://www.wacom.com/en-in/support/product-support/drivers

Looking forward to hearing from you.

Thanks,

Anubhav

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