Problema con scroll en illustrator

[beatriz_8819]

Buenos días:

El otro día instalé la última versión de illustrator y desde entonces cuando utilizo el scroll para desplazarme se me queda activado continuamente y el programa deja de responder. Este error me obliga a cerrar el programa y volverlo a abrir. Al mismo tiempo es muy íncómodo porque tengo que trabajar mentalizada en no utilizar el scroll por el documento.

¿Le ha pasado a alguien más?

Muchas gracias.

Un saludo,

Beatriz

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop">

[ismartinez]

I have the same problem, I'm using a XP-PEN Deco 03 and Illistrator with the latest driver and version, do you have found any solution :(?

[Anubhav M]

Hello @ismartinez,

I'm sorry to hear you are encountering similar problems. Could you try performing a clean reinstallation of the XP-Pen drivers (https://adobe.ly/3HPAyMF) and disabling Windows Ink under the tablet settings to see if it helps?

Looking forward to hearing from you.

Anubhav

[Monika Gause]

Which system is that?

Do you use a graphic tablet?

[beatriz_8819]

Hi Monika,

thank you for writing.

I work with pc and a Wacom tablet.

thanks

[Monika Gause]

So it's Windows 11?

Does the scroll work without the tablet?

[beatriz_8819]

It is still windows 10 home and I just checked with a normal mouse and it works. Could it be incompatibility with the Wacom tablet?

[Monika Gause]

Wouldn't be the first time that the Wacom Driver and Illustrator do not go well with each other. You now probably need to experiment with different driver versions. Also I would search the forum if there are other threads that perhaps have a solution. 

[beatriz_8819]

I will. 😉
Thank you very much for your help, Monika.