Problemas color illustrator

[Lucila5C29]

Hola, estoy teniendo problemas con los colores en illustrator, pareciese que al abrir y cerrar un archivo reiteradas veces las paletas van perdiendo saturacion. Cuando comparo con archivos anteriores con la misma paleta noto que los mas recientes estan apagados. No tengo idea de que podria estar pasando. 
Gracias.

[Ton Frederiks]

What are your Color Settings?

Is your Document Color Mode RGB or CMYK?

What is your Document Color Profile?

[Lucila5C29]

Hello, I attach the configuration of my color profile. Color Settings RGB.
Thank you!

[image: Captura de Pantalla 2021-01-28 a la(s) 12.37.35.png]

[Ton Frederiks]

Cannot see your image, please use the Insert Photos button.

[Lucila5C29]

Hello, I am still waiting for an answer about my query.

[Ton Frederiks]

And I still cannot see your image.

[Lucila5C29]

I was responding to the email, now if you see the image?

[Ton Frederiks]

Is your Document Color Profile different from your RGB or CMYK working space?

[Lucila5C29]

RGB

[Ton Frederiks]

Is your Document Color Profile different from your RGB or CMYK working space?

Your working profile is sRGB, but what is your document profile?

Check at the bottom of your document window for your document profile.

[Lucila5C29]

[Ton Frederiks]

Thanks, Lucila

there does not seem anything special with your color settings and document profile.

There have been more posts about colors changing on their own.

Unfortunately a clear solution has not been given.

Is it a particular document or more documents with this problem?

Can you share such a problem document? WeTransfer, Dropbox, Google, CC folder filesharing...

[Lucila5C29]

Hello, it is with multiple files. In one of the screenshots that I sent you earlier (I will attach it again) the color management settings do not match. Is that the problem? What is the proper configuration?

[Ton Frederiks]

If it says that color settings are not synchronized it means that the color setting in illustrator are different from other Adobe apps, like Photoshop or InDesign.

You can synchronize them with the color settings in Adobe Bridge.

I don't think that would be causing the problem, but I am curious what the difference could be.

[Lucila5C29]

I don't know what the correct configuration is, could you help me?
On the other hand, I really need to solve this problem since it is bringing me many problems with the projects, the change of colors in a visual identity is somewhat problematic.

[Ton Frederiks]

To get the settings the same as in your Illustrator, select the Uso general en Europa 3 and click Aplicar.

[Ton Frederiks]

Is it a particular document or more documents with this problem?

Did you try to copy the contents of your document and paste it into a new document to see if the problem goes away?

Can you share such a problem document? WeTransfer, Dropbox, Google, CC folder filesharing...

Did you contact Adobe Support with this problem?

https://helpx.adobe.com/contact.html

[Lucila5C29]

Hola, como estas? Retomo este hilo. Sigo teniendo el mismo problema con el illustrator, me altera los colores al trabajar mucho tiempo seguido en un archivo groseramente, es imposible trabajar asi, necesito ayuda. Donde puedo enviarte los archivos para que no queden aca en el foro? Gracias.

[Lucila5C29]

Te adjunto aca dos capturas de pantalla del mismo documento, la de arriba es de ayer a la noche y la de abajo de hoy a la tarde, en ningun momento lo cerre ni me salto ningun cartel de alerta de nada.

 

[Ton Frederiks]

Lucila, like I said before, there have been more posts about colors changing on their own.

Unfortunately a clear solution has not been given. I would recommend to contact Adobe support, they can look into your system:

https://helpx.adobe.com/es/contact.html?rghtup=autoOpen