Problems saving documents - Illustrator 28.6

[Muhammed5E23]

[Monika Gause]

A specific kind of text?

Or text you have entered?

Your file is possible corrupt. Do you have a backup?

Possible only the Illustrator team can help you with the file. And most probably even they can't recover it. @Anubhav M - can you help?

[Muhammed5E23]

It's just text that i have entered. i did not have any issues working in the previous version of illustrator. I can only save it as PDF. saving as Ai file is not working.

[Monika Gause]

You cannot save any file?

Or just this one?

Exactly where are you trying to save?

What happens when you try?

First of all:

reboot the computer

reset the Illustrator preferences

only save to the harddisk, not to a network or a thumbdrive

[Muhammed5E23]

I cannot save any file as Ai. I'm trying to save all the files usually where i save them (It's a folder in my desktop). I did not have any issues saving them earlier.

2 days ago, i was using this same version of illustrator and i never had any issues saving any type of files anywhere.

[Monika Gause]

Did you reboot the computer since then?

Do all your files contain text?

Can you turn off "Save in background" in the preferences and try again?

[Muhammed5E23]

Yes, i have rebooted my computer and all of my files had text. never had any issues until 2 days ago.

Unchecking "Save in background" has fixed the issue. but when i do that, will i get the recovered file when the program crashes?

[Anubhav M]

Hello @Muhammed5E23,

We understand that encountering technical issues can be frustrating. Would you mind trying to save your work to a different folder location to check if it helps? Also, try running Illustrator under Safe Mode (Windows / macOS) and share your observations.

Looking forward to hearing from you.

Thanks,

Anubhav

[Monika Gause]

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@Muhammed5E23  schrieb:

"Save in background" 

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Save in background has nothing to do with recovery.

On top of that: please do not rely on the recovery feature alone.

You have to make backups. Preferably on a different volume.