Problems updating Pantone Connect Plugin

[spiky]

Can anybody help.... I have been trying to update Pantone connect plugin today with no success. I keep getting a permissions issue, all log in details are correct, I have tried everything suggested by Adobe live chat and in the end they suggested the forum.

I have an old mac, but do not have it cluttered with stuff, I only use it at work with Adobe CC, the only plug in I needed was Pantone connect and now that will not update (or now install, as I tried an unistall/install thinking that may be the answer). Any help or ideas would be appreciated, as I cannot use any of the new colours (eg P2202C) which are now pretty basic.

I have attached a pic showing the message I am getting, I work on a stand alone Mac, not connected to anything else, no one else uses or has access to it, also, I am not a techy person who messes about with settings etc, so nothing has changed, other than updates.

Ideas welcomed

[Anshul_Saini]

Hi there,

Sorry about the trouble. This error occurs when you haven't entered your account credentials on being prompted.

Try to install the plugin or extension again and enter your credentials when prompted. Also, please try installing the Pantone Connect Plugin from this link (https://exchange.adobe.com/creativecloud.details.103029.html). I hope it helps!

Thanks & Regards,

Anshul Saini

[spiky]

Hi Anshul,

I have tried that and end up in the same place with the same message

Regards

[Anshul_Saini]

Thank you for trying. Please close all your Adobe apps. Then, please open the link shared above in Google Chrome or Mozilla Firefox and try installing it again. Let me know how it goes.

Regards,

Anshul Saini

[spiky]

Hello again Anshul, I have tried your above suggestion using Firefox, I still get stuck at the same place, once I'm in the Manage Plugins part of Adobe CC, the permissions problem appears, am I being stupid, but when it prompts me for Username and PW at this point, it is my Adobe CC login it requires and not something else?

Thanks in advance

[spiky]

Just a quick update Anshul, I was being a little bit dense, I tried my computer username and PW and, voila, I have done it...... Thanks for trying to assist, it was my stupidity stopping the update

Regards

[Anshul_Saini]

Glad to hear you figured out the issue. On Mac, it prompts you to input a password or touch ID to install the plugin. Please feel free to reach out if you run into any other questions or issues in the future. We'd be happy to help.

Regards,

Anshul Saini

[Dan31679857tarn]

The Pantone Connect Plugin is awful, obviously logged in, it allows me to work on a couple of files, then crashes, making me have to quit Adobe Illustrator, then it works again, then crashes. Its REALLY BAD, sort it out!!!