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fyliy
Known Participant
August 30, 2023
Question

properties panel is blank

  • August 30, 2023
  • 1 reply
  • 4354 views

When I select anything, it's not responding and remains blank. I've reseted preferences, it didn't help. This problem is with all ai files, including new ones. Please help

 

 

 

 

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1 reply

Mike_Gondek10189183
Community Expert
Mike_Gondek10189183Community Expert
Community Expert
August 30, 2023

What version OS and Illustrator are you using?

 

When did this issue start, is this s new install, or did this happen on an existing installation that was working well before?

F
fyliyAuthor
Known Participant
August 30, 2023

10 Windows and 27.2 (64)
It works again! That's not a new install, and it worked well until recently. I do think I didn't anything at all! Still, it's not the first time i'm facing this, so i'm really interested in solving

F
fyliyAuthor
Known Participant
September 18, 2023

Hello @fyliy,

 

I see that you're encountering an issue where the Properties panel in Adobe Illustrator remains blank when you select objects, and resetting preferences didn't resolve the problem. Here are some additional steps you can try to address this issue:

 

  • Rename the CEP folder to CEP.old & UXP to UXP.old from the following location:
    C:\Program Files (x86)\Common Files\Adobe
    C:\Program Files\Common Files\Adobe

  • Reinstall Adobe Illustrator: Uninstall Adobe Illustrator completely from your computer using the CC Cleaner tool and then reinstall it from the Creative Cloud Desktop app.

  • Try an Older Version: If the issue still persists, you can try installing an older version of Adobe Illustrator (e.g., version 27.7) to see if the problem is specific to version 27.2. Sometimes, issues are introduced in newer updates.

 

After trying these steps, restart your computer and launch Adobe Illustrator to see if the issue with the blank Properties panel is resolved.

 

I hope one of these solutions helps you get your Properties panel back to working order. If you have any more questions or need further assistance, please feel free to ask.

 

Best regards,

Anshul Saini


I renamed the folder CEP (didn't find the UXP one), didn't work. I'll try others later, thanks a lot

 

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