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J
Juan Felipe Herrera
Participant
April 21, 2020
Question

Properties panel window missing on Mac OS Catalina

  • April 21, 2020
  • 3 replies
  • 4662 views

Does any body knows why the properties panel disappeared or isn't working on illustrator CC 2020 24.1 running on mac OS Catalina???
I've moved to this new version and i haven't been able to load this panel again.

 

Thanks for the help.

    This topic has been closed for replies.

    3 replies

    minificus
    minificus
    Participating Frequently
    May 17, 2020

    I have the same problem with Illustrator 2020 since I've updated. Unfortunately the trick with the GPU Performance box did not help. I have tried all the resets with no luck. When I choose the Properties panel from the Window menu, just nothing happens. Any more ideas?
    Catalina @ MacBook Pro Retina mid 2014 with 16 Gb of RAM.

      luiz felippem86078031
      luiz felippem86078031
      Participant
      May 29, 2020

      I also tried the trick and didn't help me. On my mac still not working the propeties

      Charu Rajput
      Community Expert
      Charu RajputCommunity Expert
      Community Expert
      May 30, 2020

      Hi,

      Could you please share the version number of the Illustrator and check is Properties visible in Windows -> Properties. If yes, then try to click let us know what happens next.

       

      Did you try all above mentioned solutions?

      Best regards
      D
      d7nh
      Participant
      April 28, 2020

      Same problem happening with me, same versions, Illustrator 24.1, macOS Catalina, since first launch.

        J
        Juan Felipe HerreraAuthor
        Participant
        April 28, 2020

        D7nh Hi!!!

        I was already able to fix the issue...
        Look, what you have to do is go to the preferences by hitting the illustrator logo in the upper left corner of the screen or pressing comd + k on your keyboard. Next look for performance and once you are there, you need to uncheck the GPU Performance box. Hit accept.

        Next go and select the essentials workspace and this procces should get the properties panel back again. After that you can go to illustrator preferences again - Performance - and chek the GPU box.

        After all this procces you can select any workspace withouy problems.

         

        Hope you can fix that issue!!!

        minificus
        minificus
        Participating Frequently
        May 17, 2020

        Unfortunately it doesn't help me as I'm having the same issue... Maybe because my MacBook Pro retina 13" 2014 doesn't have an nvidia GPU. Any more ideas?

        Doug A Roberts
        Community Expert
        Doug A RobertsCommunity Expert
        Community Expert
        April 21, 2020

        Is it in the Window menu? If so, what happens when you select it? What happens if you set your workspace to 'Essentials'?

        J
        Juan Felipe HerreraAuthor
        Participant
        April 24, 2020

        Hi Doug, 
        Look... When i select the Essentials workspace the only window that i see is layers. I've tried to select this properties panel from the window menu, i click it and nothing happens...
        I`m now usign the classic essential workspace because i haven't been able to find that panel and i wish you can help me 

         

        Thanks!!!

        Doug A Roberts
        Community Expert
        Doug A RobertsCommunity Expert
        Community Expert
        April 26, 2020

        Have you tried resetting preferences?

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