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Question

Quadro RTX 3000 with Max-Q is NOT compatible with Illustator 24.0.2 (64-bit)

Forum|Forum|6 years ago
February 26, 2020
3 replies
4225 views

My laptop is ASUS Studiobook Pro 17inch.

System: Windows 10 Pro

Adobe Illustrator Version: 24.0.2 (64-bit)

CPU: Intel 9th gen i7 9750H

Memory: Crucial DDR4 64GB(32GBx2) 2666MHz

GPU: Quadro RTX 3000 with Max-Q design

The latest GPU driver was downloaded from here:

https://www.nvidia.com/Download/driverResults.aspx/156768/en-us

My GPU driver version: R440 U5 (442.19) with release date 2020 Feb. 03.

I have used the Device Manger in Windows 10 Pro to disable the integrated GPU from Intel. After the disabling, as the attachment shows, Adobe Illustrate says that "Compatible GPU not available."

Any idea please? Thank you!

This topic has been closed for replies.

faroscin72

Participating Frequently

Hello,

I've read other complaints about the rtx3000 not being compatible with adobe products and I'd like to buy a Zbook Fury. Did you by any chance find a solution? Thanks.

Fabrizio

carlosgarro

Community Expert

Hi.

Illustrator only uses GPU to make (what I call) "fancy zoom."

To this day, no other process takes advantage of the graphics card. I recommend turning off the option because it often generates glitches.

Best Regards

Doug A Roberts

Community Expert

Carlos, on most systems Illustrator is noticeably smoother in operations like zooming, panning, moving objects, and anything else involving screen redraw when GPU preview is turned on. This suggests its used for more than scrubby zoom.

Doug A Roberts

Community Expert

The card series is not listed here, so it's possible that it's not compatible with Illustrator.

https://helpx.adobe.com/uk/illustrator/system-requirements.html

Parking_lotAuthor

Participating Frequently

The list also did not include the whole GeForce RTX series and GeForce 10 series. Do you know why users with GeForce RTX 2060 did not complain about compatiblity with Illustrator please?

The list of the system requirement is very out of date. Anyway, thanks!

Doug A Roberts

Community Expert

I'm not personally aware of any Illustrator users with those cards, so there's no reason I would have heard them complain (or not). I guess Adobe doesn't publish an exhaustive list because there are lots of scenarios where the finnicky Illustrator GPU acceleration doesn't work.

The first thing they recommend is to reset preferences. There's not a lot more a user can do if your drivers are up to date, as far as I can tell from reading around. Have you contacted support?

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