"Error loading plugins. DxfDwgFileFormat.aip"

[Rodrigo26356249yfmu]

I Have a Macbook Pro with Mojave OS and Illustrator CC2021, When i open it it shows this mesage: "Error loading plugins. DxfDwgFileFormat.aip" I cant open PNG files o import them to a new file. Have tons of files with png images and now i cant open o edit any of them. I have serch on your help comunity and none of your solutions are working or helpful. Your Prices are Expensive enough to have this kind of failures, and I work to hard to pay your services, and you do nothing about this issue. this is the worst!

[kglad]

<moved from using the community >

[Kevin Stohlmeyer]

Have you reset your preferences? Hold shift+ctrl+opt+cmd when opening AI (before the splash screen).

The other Mojave specific solution is to add Illustrator in the list under Mac OS System Prefernces (apple menu)/Security and Privacy/Full Disk Access.

[Anshul_Saini · Accepted solution]

Hi @Rodrigo26356249yfmu,

We are sorry for the trouble. Multiple users have reported this issue in v25.4.6.on macOS Mojave. I would like to inform you  that we updated RealDWG from the 2022 version to RealDWG 2023 to fix an issue. RealDWG 2023 is only supported for macOS 10.15 or later, so now you have the following options to resolve the issue:

1. Upgrade to macOS 10.15 or newer.

2. Upgrade Illustrator to recent version 26.5

3. Install an older version, i.e., v25.4.5.

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

Thanks & Regards,

Anshul Saini

[heatherr7713]

I uninstalled the Illustrator 25.4.8 and now cant find the older version 25.4.5 to install. The links on Adobe just keep sending me in circles. 

[jims83758791]

When I start up Illustrator I get this message on a Windows PC

Error loading plugins DXFDWG.aip

PNGFileFormat.aip 

I've reloaded the program but get the same message. All the paper size options are unavailable as well, so I only have an A4 Layout to use.

[Monika Gause]

WHich version of Illustrator is it?

Between uninstall and reinstall, did you run the Adobe Cleaner tool?

[jims83758791]

I'm running 5.5, on a Windows 10 machine.
I don't know how to run the 'cleaner tool' hence no I didn't.

Many thanks
Jim


[1501406101846_PastedImage] public artworks

MA/MSc Product Design MMU, BSc Hons Design,
Pg Dip Design, P.G.C.E pc

Creating beautiful spaces that work

[Monika Gause]

So you have version CS5.5?

[jims83758791]

Yes,
I have Illustrator 5.5, on a Windows 10 machine.
There are two issues, the one mentioned and the plugin profiles are missing from the installation.

I have uninstalled the app, and reloaded but still have the same issue.

Jim


[1501406101846_PastedImage] public artworks
http://www.jimsadler.co.uk<>

MA/MSc Product Design MMU, BSc Hons Design,
Pg Dip Design, P.G.C.E pc

[Monika Gause]

You are running it way beyond the recommendations https://helpx.adobe.com/creative-suite/kb/system-requirements-design-standard.html