"impossible to open the program Adobe Illustrator"

[greivin]

I'm trying to open a smart object in photoshop beta to modify it in adobe illustrator 2024 and i'm getting the message "impossible to open Adobe Illustrator". I updated my operating system and I even tried using regular photoshop instead of beta and it's still not working. 

[Anubhav M]

Hello @greivin,

We understand that technical issues can be frustrating. Would you mind removing and reinstalling Illustrator to check if it helps? If the problem persists, kindly share more details, like the OS/Illustrator version and screenshots of the error message so we can investigate further.

Looking forward to hearing from you.

Thanks,

Anubhav

[greivin]

Hello, I uninstalled both PS and AI and restarted my computer. I re-installed them and the problem persisted. My OS is Monterrey 12.7.6 and the illustrator version is 28.7 while the Photoshop version is 25.11. I've attached a screenshot of the error message. Not sure I understand what you are talking about in relation to a sample file on dropbox, i'd appreciate it if you could explain to me what you meant. Thanks

[Anubhav M]

Hello @greivin,

Thanks for sharing the details. Would you mind confirming if this happens with all files? If not, kindly share a link to a sample file after uploading it to Dropbox/Google Drive/etc. so we can check it on our end.

Looking forward to hearing from you.

Thanks,

Anubhav