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NorthShaun
Known Participant
January 13, 2020
Question

"New Folder" shortcut whilst saving no longer works in Illustrator on macOS

  • January 13, 2020
  • 1 reply
  • 859 views

As above.  Command-Shift-N shortcut, for creating a new folder when saving a file, no longer works in the latest version.

 

{Renamed By MOD}

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    1 reply

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    January 13, 2020

    Hi there,

     

    Sorry to hear about the trouble you are facing with Illustrator. I would request if you can share a few more details like:

     

    1. The exact version of Illustrator and the macOS.
    2. Is this happening while saving a specific file or multiple files?
    3. Are you able to create a New folder without using the shortcut?
    4. Where are you trying to save the file, locally or on any network or shared drive?

     

    All this information will help us understand the issue and work accordingly. Looking forward to your response.

     

    Regards

    Rishabh

    N
    NorthShaunAuthor
    Known Participant
    January 13, 2020
    1. The exact version of Illustrator and the macOS.  OSX 10.14.6
    2. Is this happening while saving a specific file or multiple files?  Any file
    3. Are you able to create a New folder without using the shortcut?  Yes, the GUI button works
    4. Where are you trying to save the file, locally or on any network or shared drive?  Anywhere, doesn't work locally, or across a network.
      scottb1979
      scottb1979
      Participating Frequently
      March 13, 2020

      Thanks for sharing the details, we are able to reproduce this issue on our end and a Bug has been logged and our team is working on it. I would request if you can upvote this request here: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39141109-cmd-shift-n-doesn-t-create-new-folder-in-finder-sa

       


      I concur - this is SO frustrating. I hit the old shortcut keys and instantly begin typing the folder name but it just jumps back to another folder.
      Please sort this out. It works for ALL other apps/Finder.

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