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tgojay
Participant
June 2, 2024
Question

"Renew now" despite having renewal

  • June 2, 2024
  • 2 replies
  • 332 views

Each time I launch Illustrator on my laptop, I get prompted to renew my subscription despite already having one. Then whenever I click the "Renew now" button, it tells me "Illustrator is ready to use." before going back to the same "Renew now" screen. This issue is URGENT!!

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2 replies

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
June 28, 2024

Hello @tgojay,

We're still waiting for your response on this issue. Please update the discussion to let us know if it has been resolved or if you still need assistance.

Thanks,
Anubhav

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
June 2, 2024

Please check out this: https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html 

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
June 4, 2024

Hello @tgojay,

I'm sorry to hear about your experience. I checked the account you've used on the community for a subscription but did not find one. It could be possible that you subscribed using a different account. Kindly try signing out and signing in again using the Social sign-in options (Facebook/Apple/etc.) or a different account that you might have used for purchasing the subscription, as suggested by Monika, to see if it helps.

Looking forward to hearing from you.

 

Thanks,

Anubhav

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