"The operation cannot complete because of an unknown error. [CANT]" while Image Tracing on Windows

[Miftahul Islam]

Hi,

I am Abir. About two days ago I inastalled a trial vertion of Adobe Illustrator.But after two days I can't able to trace any image.When I click on "Image Trace" a dialogue box pops up saying "The operation cannot complete because of an unknown error.  [CANT]" 

I don't know why I am having this problem but I hope I will get some help from you.

please tell me how I solve this problem.

Thank you! 

{Renamed by MOD}

[Anshul_Saini]

Thanks for sharing the details, @Shimmergloom21. I checked with the team, and they have recommended upgrading your macOS to Big Sur if your machine allows it or using an image larger than 400x400px. Please do let us know if these suggestions prove helpful.

Best,

Anshul Saini

[bag man]

No one had mentioned this before. When I used a jpeg that was 400 px on it's shortest side, Live Trace worked again! Thanks for the tip.

[Anshul_Saini]

I'm glad to hear that the issue with Live Trace in Adobe Illustrator has been resolved for you, @bag man!

If you have any more questions or encounter any further issues, please feel free to reach out. We're here to assist you and ensure a seamless experience with Adobe Illustrator.

Thank you for sharing your feedback and letting us know about your positive outcome. We appreciate your support!

Best regards,
Anshul