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A
Arunachala
Participant
June 9, 2020
Answered

"The operation cannot complete because of an unknown error. [IABD]" while working on Ai v24.1.3

  • June 9, 2020
  • 3 replies
  • 6744 views

Right after launching Illustrator, I get the following error messages one after the other (ie, after clicking OK on the IABD one I get the next one). I was also getting this sometimes when turning visibility on selected layers on and off. These errors only resulted in a crash once, I normally click OK and then everything works OK, but I am worried about crashes. I am on an older iMac running Illustrator v.24.1.3

 

{Renamed by MOD}

Correct answer Ashutosh_Mishra

Hi there,

 

Sorry to hear about your experience. We'll be happy to help. Would you mind sharing version of OS?

Does it happen with a specific file or action?
I'd request resetting the Illustrator preferences. Please follow the instructions on this help article.

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

Let us know if it helps. Looking forward to your response.

 

Regards,

Ashutosh

3 replies

M
meganh87566960
Participating Frequently
February 7, 2024

I am having this exact same issue.  I cannot find a solution. Called Adobe Support and they could not either. Help!

 

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
February 16, 2024

Hello @meganh87566960,

We understand that encountering technical issues can be frustrating. Would you mind trying to manually reset Illustrator's preferences and checking if it helps:

 

For macOS

• Close all Adobe applications.

• Go to the following locations

• ~/Library/Caches

• ~/Library/Application Support/Adobe

• ~/Library/Preferences

• Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 28 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 28 Settings.old

• Launch Illustrator from the Creative Cloud.

 

Note: Location starting with this "~" sign indicates the User Library, which is hidden. So, you need to copy & paste the exact path in spotlight search or from Finder Menu > Go > Go to Folder > Paste the location in the dialog box like this:

 

Image 

 

For Windows

- Close all Adobe applications.

- Go to Location C:\Users\%USERPROFILE%\AppData\Roaming\Adobe

- Rename Adobe Illustrator and Adobe Illustrator 28 Settings folders to Adobe Illustrator.old and Adobe Illustrator - 28 Settings.old

- Relaunch Illustrator from Creative Cloud

 

Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also save a backup of the folders in case you want to. The location is mentioned above.


Looking forward to hearing from you.

 

Thanks,

Anubhav

M
meganh87566960
Participating Frequently
March 12, 2024

I did that. Did not fix the issue. Still get the errors.

S
sunscape
Participant
January 12, 2024

Dear @Arunachala , 

 

The trouble seems related to the appearance of dot and line gradients on .ai documents. I copied all those gradients and saved as pngs, then placed as linked files, and the trouble and error messages are gone. If you have a dot using 0% opacity, it might lead to this errors.

 

S
sunscape
Participant
January 12, 2024

Also, you can review if you have linked files, as photoshop complex documents; too.

Ashutosh_Mishra
Ashutosh_MishraCorrect answer
Inspiring
June 10, 2020

Hi there,

 

Sorry to hear about your experience. We'll be happy to help. Would you mind sharing version of OS?

Does it happen with a specific file or action?
I'd request resetting the Illustrator preferences. Please follow the instructions on this help article.

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

Let us know if it helps. Looking forward to your response.

 

Regards,

Ashutosh

    A
    ArunachalaAuthor
    Participant
    June 10, 2020

    Ashutosh,

    I am running MacOS Catalina 10.15.5

    I am only working on one file nowadays (a file with a lot of layers), so, yes, it is happening with one file only. It sometimes happens when I first launch this file in Illustrator, and, more commonly, when I click the eye icon in the Layers panel to turn visibility of a layer on or off. It especially seems to throw these error messages when I click a series of eye icons quickly.

    I dont mind resetting preferences. My workspace is not very customized. I will try that.

    Peter

    Ashutosh_Mishra
    Ashutosh_Mishra
    Inspiring
    June 11, 2020

    Thanks for providing the information. If it is happening with a specific file, then I'd recommend creating a fresh copy of the file. You may click on File > Save a Copy to do that. Try working on the new file and see if it helps.

    You may also try placing this file on a new Illustrator document but that would require some edits. Hope this helps. Thanks!

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