"The operation cannot complete because of an unknown error"

[GazmendZ]

Hey everyone, after updating to the newest version of Illustrator, I can't work with it anymore. As soon as I click on it, it loads as usual, but then it shows me this "The operation cannot complete because of an unknown error" message. After I click "Okay", Illustrator opens, but it doesn't show anything besides the menu and I can't even open a new file or anything else, which means I can't use it anymore. Please help. 

[henryb11517408]

Yes, this worked for me. I was trying to export png when I got this error.

Canvas size was 10,000 X 10,000 pt

I reduced to 5,000 X 5,000 pt and was then able to procede with export.

Thank you!

[Ishma26413396kalc]

Thank you ... This helps me a lot to save my work. 

[defaulthpaolakc1gph]

I am trying to use this fix, but I don't have a UXP folder so I can't really follow the rest of the instructions. 

[Angelic_Smile5D2E]

Me too I don't have the UXP folder and can't fix the issue

[Duy Cuong5CD0]

me too, i don't have the UXP folder.
How to fix it?

[danilodango]

I had the same problem. Just closed the program and opened it again.

[Anshul_Saini]

Hi @danilodango,

We are sorry for the trouble. Would you mind sharing a few details like:

• OS & version of Illustartor
• Screenshot of the unknown error
• Does it occur after performing a particular action in a specific file?

We are here to help. We just need more info.

Thanks & Regards,

Anshul Saini

[Doanh36668223za8h]

The same happened to me
uninstall and reinstall is ok