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"The operation cannot complete because of an unknown error"

New Here ,
Aug 23, 2020 Aug 23, 2020

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Hey everyone, after updating to the newest version of Illustrator, I can't work with it anymore. As soon as I click on it, it loads as usual, but then it shows me this "The operation cannot complete because of an unknown error" message. After I click "Okay", Illustrator opens, but it doesn't show anything besides the menu and I can't even open a new file or anything else, which means I can't use it anymore. Please help. 

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correct answers 2 Correct answers

Community Expert , Aug 23, 2020 Aug 23, 2020

Hi,
I was also facing the same problem, but it was fixed by renaming the folder. Please follow following steps

 

Go to following locations and rename "extentions" to "extensions_old"
Windows:  Program files /common files /Adobe /UXP /extensions
MAC: /library > application support > Adobe > UXP > extensions.

 

I hope this works for you as well.

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New Here , Jul 16, 2021 Jul 16, 2021

Just for anyone else who still needs a solution - your canvas size might also be too large.
If you can, make it as small as you can afford to.

I tried all the suggestions here, then changed my canvas size and making it smaller fixed the issue for me

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New Here ,
Nov 10, 2021 Nov 10, 2021

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Me too I don't have the UXP folder and can't fix the issue

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New Here ,
Nov 14, 2021 Nov 14, 2021

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me too, i don't have the UXP folder.
How to fix it?

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New Here ,
May 18, 2022 May 18, 2022

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I had the same problem. Just closed the program and opened it again.

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Adobe Employee ,
May 23, 2022 May 23, 2022

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Hi @danilodango,

 

We are sorry for the trouble. Would you mind sharing a few details like:

  • OS & version of Illustartor
  • Screenshot of the unknown error
  • Does it occur after performing a particular action in a specific file?

 

We are here to help. We just need more info.

 

Thanks & Regards,

Anshul Saini

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