"Use artboard" not working when exporting from Illustrator v27.5 on windows 11

[Aleigh_Oop]

I just upgraded laptops.  On my previous laptop, I would click "use artboard" when exporting to .jpg, to get a cropped image without a bleed. However, when I try that on my new laptop, I get an image that includes the bleed. I'm using Adobe Illustrator 27.5 on a Window's 11 laptop.  I can't find a setting anywhere that I can change to fix this.  It's so frustrating.  It worked on my old laptop. Why can't I get it to work now?  

[Anshul_Saini]

Hi @Aleigh_Oop,

Thank you for reaching out. We're sorry to hear that you're experiencing issues with the "Use Artboard" feature when exporting to .jpg.

Would you mind exporting through "save as web" and ensuring the "Clip to Artboard" option is selected in the export dialog box?

This should ensure that the export is limited to the artboard and not the bleed.

Also, would you mind resetting Illustrator preferences and seeing if that helps?

If this doesn't solve the issue, please share the file with us, and we will further investigate the issue.

Thanks,

Anshul Saini